SUMMARY:
Contribute to the professional standing and profitability of the company by supplying customers with outstanding service and results, as well as meeting the performance standards of this role. These are achieved by consistently recruiting, pro-actively promoting, and job-matching qualified candidates to relevant clients. Additionally, this role includes expanding our customer base through ongoing relationship development and satisfaction. This position participates as a productive employee in a collaborative environment. Participation includes complying with all company policies, workforce strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.
SUPERVISION EXERCISED:
None
MEAL & REST BREAKS:
Take all required meal and rest breaks as defined by local and state law
ESSENTIAL DUTIES AND FUNCTIONS:
The percentage of time performing the essential duties may fluctuate under special circumstances.
- Consistently meet and exceed all performance standards set forth monthly and year to date.
- Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy. The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs.
- Actively service clients and candidates as required to secure temporary and direct hire placements, ensuring regular post placement follow up with temporary associates occur, all which is required for commission eligibility.
- Maintain accurate attendance records. (<.1%)
- Review individual performance with leadership weekly, monthly, quarterly, and annually. (5%)
- Complete assigned ongoing training and development. (10%-20%)
- Prioritize and plan daily, weekly, monthly activity blocks to meet Key Performance Indicators and Performance Standards. (20%)
- Consistently perform client fulfillment actions to maintain and grow customer relationships (20%-30%), including but not limited to:
- Accurately match pre-qualified candidates to job orders and write attractive and accurate profiles of submitted candidates.
- Immediately consider, recommend, and submit all qualified candidates to job orders
- Coach candidates in their job search and provide clear instructions.
- Complete weekly and monthly candidate retention and one-on-one meetings using our QC tools.
- Consistently maintain a pipeline of qualified and interested candidates for pro-active promotion and placement with relevant clients (40%), including but not limited to:
- Recruit candidates through job ad writing, social networking, databases, and community outreach
- Interview, provide job-search advice, and follow-up weekly
- Job match and recommend candidates to job orders and teammates regionally
- Complete reference checks and other client-specified screenings
- Respond timely to customer outreach, requests, ideas, suggestions and grievances. (5%)
- Comply with company policies, Quality Manual, Documentation Standards, and system procedures in the company-provided systems. (ongoing)
PREFERRED PRIOR EXPERIENCE:
- One year or more of similar customer development experience or completion of an in-house training program.
- No more than one job (1 company) in the recent 12 months.
- Paid in a prior position on a commission or bonus plan, based on performance or goals.
WORK ENVIRONMENT & MENTAL REQUIREMENTS:
The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.
- Stay focused and productive when working onsite, in a team environment, independently or remotely.
- Interact with a variety of individuals positively and collaboratively.
- Exercise professional and independent judgement on decisions relevant to the position.
- Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
- Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
- Exercise sound independent judgment in making suitable placement decisions and recommendations based on the requirements of the positions.
- Respond with good judgment to negative or demanding customer and employee feedback.
- Understand, remember, and follow written, video, and verbal instructions.
- Intelligence to learn new procedures and tools quickly and apply them accurately.
- Communicate with and work in proximity to employees, clients, and candidates weekly.
- Collect and enter data in the assigned systems each day.
- Comprehend and navigate digital information systems, files, and videos.
- Participate in client meetings at their locations, as needed.
COMMUNICATION SKILLS: (digital, written & verbal):
- Consistent grammar, spelling, and sentence structure
- Comprehensible
COMPUTER/SYSTEM SKILLS REQUIREMENTS:
- Type 36 WPM.
- Basic level in using MS Office Excel, Word, and Outlook.
- Current proficiency using the internet.
- Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.
EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
- None
PHYSICAL REQUIREMENTS (each requirement indicates % of the time):
The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.
- Speaking 50%
- Driving 5%
- Lifting 2%
- Hearing 50%
- Repetitive Motion 30%
- Carrying 5%
- Standing 15%
- Air & Public Transportation Travel <5%
- Twisting 5%
- Sitting 70%
- Operating Equipment 2%
- Bending 5%
- Walking 15%
Originally posted on Himalayas
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