At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Summary
The Implementation Manager is responsible for oversight of WellDyne’s client implementations, change management related to such services, and coordination of internal operational functions. Services include a variety of prescription benefit management programs as well as mail order and specialty pharmacy services. The Implementation Project Manager position is an internal assignment designed to work in conjunction with assigned Client Services staff. The position may require travel from time to time. This position requires great attention to detail, superior communication skills, time management skills, and knowledge of PBM processes and procedures. The goal of each implementation is to meet and exceed client expectations for an incredible service experience with WellDyne.
Essential Duties and Responsibilities
Expert in project management with consideration of WellDyne’s operational processes and procedures to facilitate successful implementation of WellDyne’s services
Provides Sales and Client Service support which includes direct contact with customers and/or customer representatives
Oversees implementations including accuracy of information to both the plan sponsor and to members
Facilitates interdepartmental relations and communication as it specifically relates to managed accounts including Finance, IT, Clinical, and other departments as needed
Facilitate/leadership role for implementation of SOPs, internal quality assurance and efficiency to create an incredible service experience
Produces objective reporting to the WellDyne leadership team, regarding critical path items, opportunities, and overall customer standing
Can apply communication principles and appropriate positioning of information to deliver to various client types
Able to provide analysis of workflows and efficiency with other department teams
Participates and understands ongoing PBM market trends, product knowledge including national and PBM trends/benchmarks, pharmacology, company product offerings, PBM pricing, PBM capabilities and limitations
Must be an expert in software systems used by the PBM as well as product offerings and services
Conducts post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations
Education and Experience
This position requires a college four-year degree or a minimum of two years' experience in customer or client services or project management.
PBM experience and/or project management work history.
Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of PBM, pharmacology, company-specific product offerings, pricing components, and company capabilities and limitations.
Knowledge, Skills, and Abilities
Ability to manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates
Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism. Communications may include speaking in front of groups of people
Ability to prepare for, lead and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management
Excellent written communication and documentation skills
Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines
Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded
Must have ability to view processes and suggest change in order to create or maintain the most efficient, timely and accurate delivery
Ability to analyze, interpret and organize information in a clear and concise manner
Must have expert level knowledge of all desktop computer application such MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial
Ability to adapt and be flexible in a variety of situations
Ability to multitask and possess excellent time management skills
Must be able to work independently as well as support, contribute to, and lead teams
Other duties as assigned
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.