About the position
The Part-Time Live Chat Representative role at Gubagoo involves engaging with customers through online chat to provide information and generate leads for automotive dealer clients. This remote position requires a positive attitude and strong customer service skills in a relaxed yet professional environment.
Responsibilities
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Handle a wide variety of customer inquiries via online chat
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Provide accurate information about the products and services via online chat
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Narrow down on appointment information to schedule appointments
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Capture customer contact information for lead generation and client review
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Summarize interactions based on customer needs for client review
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Develop and maintain a knowledge base of the evolving products and services
Requirements
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Previous experience in retail customer service or the automotive industry preferred but not necessary
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Basic internet and window based computer skills
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Strong ability to multitask is preferred, gaming experience is helpful
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Positive and professional demeanor
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Excellent written and verbal communication skills
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Ability to adapt to change and enjoy a quick paced work environment
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Must reside in one of the specified states
Nice-to-haves
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Experience in the automotive industry
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Gaming experience
Benefits
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Remote work opportunity
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On-the-job training via Zoom
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