At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve.
If you are unsure whether you meet all the required qualifications for this role but are interested and passionate about this potential position, we encourage you to apply.
Job Summary: This is a temporary position with an expected duration of six months. The role of the Open Orders Assistant is to support the organization by maintaining and updating the Pap registry within the Epic Electronic Health Record (EHR), with a focus on tracking and following up on abnormal Pap results.
Each day, Providers document Pap tests and related orders in the EHR. This role will ensure that abnormal Pap results are accurately identified, tracked, and followed through to resolution, including confirming that results are received, properly documented, and appropriately addressed. The position helps reduce gaps in follow-up and supports timely patient care by ensuring the Pap registry remains current and accurate.
We expect that the person in this role will work remotely, but we do have office space available for them at our main administrative office located at 3305 NW Aloclek Drive, Hillsboro, Oregon 97124.
Essential Duties and Responsibilities:
• Follow written guidelines and training in order to close open orders.
• Flag more complex situations for examination by a licensed provider.
• Track daily completion of work being done.
• Report issues to supervisor or supervisor’s designee.
• Obtain outside medical records for patients as needed.
• Perform other duties as assigned by supervisor.
• Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
HIPAA Requirements:
The Open Orders Assistant will have access to PHI during the course of their work activities. Applying the minimum necessary standard of HIPAA, the designated records sets to which this employee will have access include: the full medical record, and the scheduling and demographics functions of the practice management system in the view only mode.
Knowledge, Skills and Abilities:
• Proficiency in English spoken and written skills.
• Demonstrated ability to work as a team player, placing a strong emphasis on delivering patient satisfaction.
• High level of skill in interpersonal relations and problem solving.
• Good organizational and time management skills.
• Computer skills, familiarity with Microsoft Office programs including Word and Excel, or a strong desire to learn.
• Ability to type with accuracy.
• Ability to read and interpret medical records and technical documents or desire to learn.
• Familiarity with medical terminology is desired.
Education & Experience Required:
• High School Diploma or equivalent.
• 1 year experience in administrative data entry.
• 1 year experience in accurate input and update of patient records in an EHR.
• Previous experience with Epic is preferred.
• Experience working with non-profit for underserved and diverse populations preferred.
Behavioral Competencies:
Accountability
• Role model VG’s mission, vision, and shared values
Customer-Focus
• Listen to the voice of the customer and strive to delight them by exceeding their expectations
Teamwork
• If someone needs help, help them
Initiative
• Be innovative, apply fresh ideas, and continuously improve how you do your work
Confidentiality
• Maintain strict confidentiality and respect the privacy of others
Ethical
• Demonstrate integrity, honesty, and stewardship in all encounters at work
Respect
• Demonstrate consideration and appreciation for co-workers and patients
Communication
• Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others
Physical Requirements:
• Standing: 5%
• Walking: 5%
• Sitting: 90%
• Lifting/Carrying: 5% - up to 40 pounds
Equipment Used:
• Computer: data entry, word processing, database programs, internet, e-mail
• Telephone: able to hear and communicate
• Fax
• Copier/Scanner
• A stable and secure internet connection is required if working offsite.
Immunization:
Staff members must meet immunization requirements as stated in VGMHC’s immunization policy and state and federal guidelines.
Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC’s Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.