NOC Engineer II - Remote
Department: Network Infrastructure
Employment Type: Full Time
Location: Austin, Texas - Gaming Headquarters
Reporting To: Engineer NOC Lead I
Description
Everi is proud to be the gaming industry’s single-source provider of financial technology solutions, games, and intelligence solutions. We are currently seeking a talented NOC Engineer to join our team, dedicated to ensuring the stability and efficiency of our network operations. If you are a proactive problem-solver with a passion for network management, we want you!
This position will be working the DAY Shift, 5 days per week ( Thursday - Monday 6AM-2:30PM PST)
What Will You Be Doing?
- Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
- Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
- Assist customers with timely resolution of complex issues, providing technical support and problem determination.
- Ensure support calls and issues are handled in accordance with standard procedures and service level agreements.
- Use monitoring tools and applications to ensure operational efficiency for all customer environments.
- Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
- Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
- Performs analysis and executes scripted tasks using server tools.
- Records all support calls and tasks in ticketing system.
Skills, Knowledge, & Expertise for the job:
- Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
- Ability to obtain and maintain gaming license(s), as required
- 2-5 years of experience in a network operations center / technical support environment.
- Some experience working with ISP vendors.
- Proficient knowledge of Windows applications and operating systems.
- Basic networking and PC knowledge.
- Knowledge of server hardware, peripherals, and management systems.
- Knowledge of networking devices, including switches and routers.
- Knowledge of network, systems, and IT infrastructure management systems.
- Some experience with network monitoring tools.
- Experience with CRM platforms.
- Gaming experience and gaming license are highly desirable.
Why Us?
- Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let’s Go!
The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case’s facts and circumstances. A reasonable estimate of the current range is $32,25 - $36,50 per hour and overtime eligible.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
** For All External Staffing Agencies **
Everi does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review. Everi is not responsible for any fees related to unsolicited resumes.
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