Job title: Training Leader - Office Operations
Company: J. J. Keller and Associates
Job description: Requisition #: 18820
Functional Area: Leadership; Training
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: 8:00-4:30
Position Summary
J. J. Keller was founded nearly 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.
J. J. Keller is privately-held, family-owned company since 1953 and we believe our associates are our most valuable assets and what we do matters.
J. J. Keller's Managed Services area has an Office Operations Training Leader opening in our Service Operations department! Our Managed Services area is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of 400+ compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements.
This leadership position will oversee a team of eight associates who are responsible for creating training content and documentation as well as delivering the training to new and current associates. This position will work onsite in our Neenah, WI office.
Job Responsibilities
- Leads, develops and coaches team:
- Provides clear expectations, feedback and recognition
- Participates in the hiring/selection process
- Writes and conducts performance evaluations and progress reports
- Handles associate relations issues * Delivers results in line with the following key metrics/accountabilities:
- Associate retention
- Budget control
- Productivity gains
- Training effectiveness * Develops tools and resources for effective delivery of training and training development.
- Contributes to the design and development of content-based curricula used in online training, Instructor Led Training (ILT), and Blended Learning; including but not limited to: eLearning courses, trainer guides, associate resources, training content, classroom exercises, video scripts, and training aides.
- Maintains expertise in eLearning techniques and technology. Evaluates and recommends software and tools, and when necessary, provides training on tools to other associates.
- Facilitates task groups as a resource for obtaining feedback regarding training effectiveness and methods.
- Uses training data to identify trends, needs, and performance gaps against objectives and advises leadership so improvement can occur.
- Maintains Managed Services training course catalog; monitoring usage and impact to ensure the content reflects the most relevant materials, regulations, and best practices.
- Manages new hire training for all new associates and internal transfers for Managed Services.
- Collaborates with area management to Identify and facilitate improvement of training and processes.
- Manages expenses in line with departmental budgets and corporate business conditions.
- Carries out responsibilities in a fair, ethical, and non-discriminatory manner and ensure that staff follows these same guidelines.
- Enforces and supports all company policies and procedures. Full support the company's commitment to safety and the environment and strive to maintain a clean, healthy, and safe workplace.
Why J. J. Keller?
- Flex-time
- Annual Reviews + Merit Increases
- Yearly Discretionary Bonus + Quarterly Bonus Program Paid Out When Company Goals are Met!
- Medical + Dental + Vision Insurance
- Associate Growth/Promotional Opportunities
- Tuition Reimbursement, eligible your FIRST DAY
- 401(k) with Employer Match + Company-Funded Annual Profit Sharing
- 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
About our Neenah, WI Home Office
There's a lot to love about our home office in Neenah, Wisconsin, including:
- Jean-friendly environment, every day of the week!
- Cafe that offers breakfast, lunch and multiple a la carte items
- FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
- FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
- Near 1-mile long walking trail that wraps around the campus
- Multiple collaboration stations
Want to check it out yourself? Follow this link and click ' See inside our Vinland Facility'!
Qualifications
Experience:
- 3+ years of experience in training in an office environment.
- 2+ years of experience building and maintaining training materials
- Prior curriculum development and instructional design leadership preferred
- Prior leadership experience
Education:
- Bachelor's Degree in business or education related field. Coursework in adult education/learning desirable.
- In lieu of Bachelor's Degree, 4+ years of combined education and closely-related experience (in addition to experience listed above) may be considered.
Other Skills/Qualifications:
- Knowledge of eLearning course creation and design.
- Understanding of adult learning and instructional design principles.
- Must be proficient in the use of a PC and MS Office Suite, with advanced MS Excel skills.
- Ability to manage multiple projects simultaneously.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
Other Information
At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people's lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. View our video to learn more about being a Difference Maker at J. J. Keller and click to learn what our associates have to say about life as an associate at J.J. Keller.
Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.! If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Not the right role for you, but know someone who could be a great fit? Refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired. Learn more .
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Expected salary:
Location: Neenah, WI
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