By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
MD Carrier & Captive Solutions
PRIMARY PURPOSE: The Managing Director, Captive & Carrier Solutions leads the strategy, growth, and performance of Sedgwick’s captive and carrier‑aligned solution business. This role drives revenue growth and operational excellence across claims, client delivery, and technology, partnering with executive leadership, carriers, and clients to deliver scalable solutions aligned with Sedgwick’s enterprise strategy.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Strategic Leadership & Business Growth
Defines and executes the multi-year strategy for Sedgwick’s Captive & Carrier Solutions business, aligned to enterprise priorities and market opportunities.
Drives profitable growth through new client and carrier partnerships, expansion of existing relationships, and development of new products and capabilities.
Serves as the executive sponsor and “voice of the business” with clients, carrier partners, prospects, and industry stakeholders.
Monitors market trends, regulatory changes, and competitive dynamics across captive insurance and carrier program environments to inform strategy and innovation.
Partners with sales and client leadership teams to develop and execute go-to-market strategies and pipeline growth initiatives across captive and carrier segments.
Operational Excellence & Service Delivery
Oversees end-to-end operations of the captive and carrier solutions business, including claims administration, underwriting support, delegated authority programs, and program management.
Ensures adjusters and operational teams deliver responsive, high-quality service aligned to client expectations, carrier requirements, and contractual service levels.
Establishes and monitors key performance indicators (KPIs) for service quality, turnaround time, financial outcomes, and client and carrier satisfaction.
Drives continuous improvement initiatives to enhance efficiency, scalability, and consistency across captive and carrier operations.
Ensures alignment of service delivery with regulatory requirements, client and carrier contracts, and Sedgwick standards.
Financial & Business Management
Owns P&L responsibility for the Captive & Carrier Solutions business, including revenue growth, expense management, and profitability.
Develops and manages budgets, forecasts, and financial performance metrics across captive and carrier portfolios.
Ensures strong financial controls, reporting accuracy, and alignment with enterprise financial objectives.
Evaluates and prioritizes investments in technology, talent, and operational capabilities to drive long-term value creation.
Client, Carrier & Relationship Management
Builds and maintain executive-level relationships with clients and carrier partners, serving as a trusted advisor on program strategy and performance.
Ensures captive and carrier programs are optimized to meet risk management objectives, cost efficiency, compliance requirements, and long-term sustainability.
Partners with clients and carriers to identify opportunities for program expansion, innovation, and cross-selling of Sedgwick services.
Leads governance processes, including executive reviews, performance reporting, and issue resolution for both client and carrier stakeholders.
Technology & Innovation
Partners with technology and product teams to ensure platforms support both captive and carrier program requirements and operational efficiency.
Drives adoption of data, analytics, and digital tools to enhance claims insights, reporting, and decision-making across solutions.
Ensures technology investments align with client and carrier expectations and Sedgwick’s enterprise architecture and standards.
Leadership & Talent Development
Provides executive leadership, direction, and coaching to senior leaders and teams within the Captive & Carrier Solutions organization.
Builds and develops high-performing teams across operations, client services, carrier engagement, and business development.
Fosters a culture of accountability, innovation, collaboration, and operational excellence.
Leads organizational design, succession planning, and capability development to support business growth.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Travels as required.
SUPERVISORY RESPONSIBILITIES
Leads and develops senior leaders and market-facing teams
Provides support, guidance, leadership and motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
QUALIFICATIONS
Education & Licensing
Bachelor’s degree required; advanced degree (e.g., MBA) preferred.
Insurance or risk management designations (e.g., CPCU, ARM) preferred.
Experience
15+ years of experience in insurance, risk management, captives, or carrier operations.
10+ years of leadership experience managing senior leaders and complex operations.
Demonstrated success in driving business growth and managing P&L responsibility.
Experience supporting captive programs, carrier relationships, delegated authority, or third-party administration strongly preferred.
Skills & Knowledge
Deep understanding of captive insurance structures, carrier operating models, regulatory environments, and risk financing strategies.
Strong business acumen with the ability to balance growth, profitability, and operational performance.
Proven ability to lead large, complex, and geographically dispersed teams.
Executive presence with the ability to influence clients, carrier partners, and internal stakeholders.
Strong understanding of technology platforms, analytics, and digital transformation in insurance.
Ability to manage multiple priorities and lead in a fast-paced, complex environment.
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.