Position Overview:
As a Mandarin Remote Agent within the IRIS division, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!
Responsibilities:
- Provide effective audio and video remote interpreting
- Answer inbound calls in a timely manner
- Perform basic troubleshooting for technical issues
- Provide superior customer service
- Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
- Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
- Complete assigned training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
- International opportunity
- Full fluency in both English and Mandarin
- Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)
- Preferred - professional interpreting experience
- Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)
- Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.
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