Manager of Audio Video

About the position Responsibilities • Lead a team of onsite AV Support Engineers responsible for day-to-day end-user AV support as well as the maintenance and break/fix of conference and meeting rooms hardware • Manage inventories, budgets and life cycle management • Develop and execute strategic new initiatives to enhance AV services • Ensure project plans are on target and executed comprehensively • Monitor the live event program and find opportunities to execute more efficiently and delight our customers • Be an escalation point for the team and provide technical leadership to appropriate personnel • Maintain relationships with key stakeholders across the business • Manage and optimize relationships with vendors that augment your team's capacity and capabilities • Create regular reports to share insights with leadership • Hire, coach, and mentor team members • Own your team's operational excellence, including creation of and monitoring of metrics and alerts, gathering of and analyzing customer feedback, regular scrutinization of processes, and maintaining documentation Requirements • 5+ years of developing a team of technical professionals across multiple locations experience • 2+ years of leading technology teams as an information technology operations manager experience • Bachelor's degree, or 4+ years of professional or military experience • Knowledge of Linux or Unix systems administration Nice-to-haves • Knowledge of hardware architectures • Experience with system management tools and client/server environments Benefits • Flexible work environment with a hybrid workplace model • Opportunities for professional development and career growth • Inclusive workplace culture that values diversity and equal opportunity Apply tot his job