Position: Managed Services Specialist (MSS)
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client’s experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II
Essential Functions and Qualifications:
- Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
- Account Management in serving as an extension of a client’s team
- Microsoft Office competency and fluency in Excel
- Confidence in delivering in-person and web-meetings; to all levels/organizations of a client organization
- Presenting to assigned clients their respective monthly “Performance and Opportunities Dashboard” and QBR’s (Quarterly Business Reviews) & SBR’s (Strategic Business Reviews) on a recurring basis
- Managing large volumes of data in excel and application databases
- Navigating carrier portals (wireline/wireless)
Preferred Competencies:
- General knowledge of business finance – cost allocation, AP and GL process
- Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
- General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
- Reviewing, understanding, interpreting and managing carrier contracts
- Knowledge of and understanding of pricing and benchmarking of telecom services
- Understanding of SAAS structure, architecture, and security
- C-Level presentation and interaction skills
Major Duties and Responsibilities:
- Ensure 100% capture of client invoices for on-time processing
- Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
- Establish and maintain 100% telecom inventory integrity for each assigned client
- Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
- Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)
- Provide timely, detailed and accurate reporting to external and internal audiences
Skills and Abilities
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to work as a facilitator on project plans – implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m EST.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job or meet with the rest of the TMS team/company.
Required Education and Experience:
- College Degree
- 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire)
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
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