OneLocal Bank is seeking a Loan Servicing Specialist I to handle loan inquiries and perform various loan account maintenance tasks. The role involves posting loan payments, responding to customer inquiries, and acting as a backup for other loan servicing duties.
Responsibilities
- Post loan payments received from the Retail area and daily mail
- Respond to customer loan inquiries in branch, on telephone or via email
- Process participation loan payments, submit funds to other banks, balance loans
- Perform loan account maintenance including payment reversals for insufficient funds, stop payments and correction of payment postings
- Work with attorneys and various agencies to ensure accurate quoting and posting of loan payoffs
- Assist in non posted loan payments, non-post transactions and daily exception report
- Backup to preparing payoff quotes and loan discharges
- Backup to setting the loan rates on a weekly and monthly basis as published by the Treasury and the FHFA
- Backup to paying residential and commercial flood insurance payments
- Performs related clerical functions as may be assigned or requested
- Completes all training as required to perform the essential functions of the job
- Conduct account research as required
- Adhere to all Bank policies and procedures that are outlined in the Bank’s Employee Guidelines, such as Work Schedules and Timekeeping
Skills
- One to two years of previous banking related experience
- Proficiency in Microsoft Office applications
- Experience in basic Excel applications
- High School diploma or equivalent
- Ability to interact with all management and staff
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions
- Ability to communicate with customers
Company Overview
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