Job Title: Licensed Colorist
** MUST HAVE ACTIVE COSMETOLOGY LICENSE TO BE CONSIDERED FOR THIS OPPORTUNITY
Essential Function
The Licensed Colorist is the trusted advisor to the DIY enthusiast providing digital color consultations to guide them through every step of their hair color journey. The unrivaled expertise of the Licensed Colorist elevates the brand of Sally Beauty to be the undisputed leader in hair color, while generating increased sales and profitability. This role builds lasting relationships with each client leveraging Sally Pro-In-The-Know skills, and offering professional advice and recommendations to ensure the DIY enthusiast has the confidence she needs to achieve her hair color goals. The Licensed Colorist is comfortable using technology to meet the client where they are, connecting and engaging digitally, and communicating via text and email to follow up and ensure 100% client satisfaction.
Primary Duties
Grow the Business: 70%
- Connect, engage, and inspire clients through digital color consultations with the intent to build a lasting relationship with each DIY enthusiast.
- Listen and understand each client’s needs; make expert product recommendations, build a customized shopping cart, and ensure the DIY enthusiast is setup for success across every step of their hair color journey.
- Provide unrivaled expertise to each client offering advice; troubleshoot color situations to ensure the client achieves a positive outcome.
- Demonstrate ‘build the basket’ techniques to offer complimentary products that will further enhance the DIY experience.
- Assess the skill level of each client; teach and advise on products and techniques that will ensure their success.
- Demonstrate the Sally Engagement Model utilizing tutorials, provide written summary of the consultation and follow up to ensure client satisfaction.
- Meet or exceed established metrics, color growth goals.
Grow Team and Culture:15%
- Keep abreast of what’s happening at Sally Beauty; demonstrate the CAN DO values.
- Share color expertise and selling techniques across the team of Licensed Colorists to promote overall team skillset.
- Communicate with support center partners on emerging trends, products concerns and client issues.
Grow Yourself: 15%
- Complete all required company and vendor training programs.
- Seek out internal and external learning opportunities to develop unrivaled expertise in all areas of hair color technical knowledge and selling skills.
- Strive for continuous improvement; grow and develop techniques to retain clients and increase sales.
Experience and Skills Required
- High school diploma or equivalent
- Valid Cosmetology Licensed required, with emphasis in Color Theory preferred
- Minimum of 2 years retail, customer service, salon, or one year with Sally Beauty
- Ability to pass a detailed Hair Color Knowledge Check
- Strong professional image and ability to interface positively with clients
- Ability to use technology including, software platforms, Microsoft Office, and digital video conferencing systems, clientelling and digital appointment scheduling tools
- Strong written and verbal communication skills, at all levels within and outside the organization
- Proficient problem-solving skills and ability to correct complex hair color situations
- Ability to attend virtually or travel to meetings and vendor training, as scheduled.
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs. Weekend, evening and holiday hours may be required.
- Strong time management and organization skills and the ability to successfully manage multiple projects at once
Nature and Extent of Direct or Indirect Controls Exercised
Project Level High
The amount of discretion or freedom this position has
Interprets and Adapts Guidelines
Working Conditions /Physical Requirements
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.
This job description is a representation of the duties and responsibilities associated with the position and does not limit the position to only those functions delineated above. The company may add other duties and responsibilities at any time, with or without notice or consultation. This job description does not create a contract and does not alter the employment-at-will relationship between an employee and the company.
All job functions are considered to be essential functions unless otherwise indicated.
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