**Job Description:**
About blithequark
At blithequark, we're revolutionizing the online shopping experience by connecting customers with passionate and knowledgeable experts who share their love for our brand. We believe that real people, not bots, can make all the difference in creating a unique and effective shopping experience. Our mission is to empower customers with the knowledge and support they need to make informed purchasing decisions, and we're looking for talented IT Chat Specialists to join our team.About the Role
As an IT Chat Specialist at blithequark, you'll be the face of our brand, providing exceptional customer service and support to our online customers. You'll be passionate about our products and services, and you'll be able to share that enthusiasm with our customers. If you're a tech-savvy individual with a passion for helping others, we want to hear from you.Responsibilities and Duties
- Must LOVE the brand, be willing to share your passion – it's contagious!
- Use the brand's products/services!
- Familiarity with the brand site and media/searches related to it
- Ability to compare and analyze competitor products
- Comfortable showing empathy to customers in stressful situations
- Provide technical support and guidance to customers via live chat
- Stay up-to-date with product knowledge and updates
- Collaborate with internal teams to resolve customer issues and improve the overall customer experience
Skills and Qualifications
To succeed in this role, you'll need:- 5+ years IT industry experience beneficial
- Knowledge of large corporate or hospital IT systems a plus
- Familiarity with top OS and brand environments
- Passion for helping others with large scale electronic purchasing needs
- Ability to explain concepts at customer's knowledge level
- Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form
- Excellent problem-solving and analytical skills
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
CDW's Purpose
At blithequark, our purpose is to help our customers achieve their goals by providing them with the technology advice and products they need, when they need them. We're committed to delivering exceptional customer service and support, and we're looking for talented individuals like you to join our team.Compensation and Perks
As a 1099 Independent Contractor, you'll enjoy:- Performance-based rewards redeemable for product and/or gift cards
- Insider information from your brand about new product launches and events
- Chat interactions paid out weekly on an hourly basis ($18-$22 per hour based on experience and skill set)
- Immediate start upon completion of onboarding
- Remote position from anywhere you can connect to the internet
Technology Details
To succeed in this role, you'll need:- A desktop or laptop with Chrome browser (tablets and other mobile devices are not compatible at this time)
- Stable internet connection (we suggest at least a consistent 10mbps)
- Reliable sound output (this can either be through built-in computer speakers or third-party speakers or headsets)
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment that's perfect for talented individuals who are passionate about technology and customer service. As a blithequark team member, you'll enjoy:- Opportunities for career growth and professional development
- A collaborative and inclusive work environment
- Competitive compensation and benefits package
- Flexible work arrangements and remote work options
- Access to the latest technology and tools