Customer Service Representative I - Summer Employment at blithequark
**Job Description:**
About blithequark
At blithequark, we're passionate about making a positive impact on the lives of students and higher education institutions. As a nonprofit 501(c)3 corporation, our dual mission is to help student borrowers repay their education loans and promote access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we're committed to improving student outcomes, especially for underserved students, families, and institutions.
As we continue to grow and evolve, we're drawing on our history to branch into new sectors beyond student loans, while maintaining the same level of exceptional care and service that our customers have come to depend on. We're invested in the success of students and higher education institutions, and we're excited to have you join our team!
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I - Summer Employment. As a key member of our team, you'll be responsible for providing exceptional customer service to students and families navigating the Department of Education's Free Application for Federal Student Aid (FAFSA) process. This is a full-time temporary position, scheduled for 45 to 90 days of employment, and will be conducted remotely.
Key Responsibilities
As a Customer Service Representative I, you'll be responsible for:
- Participating in high-volume outbound and inbound call campaigns based on assigned call lists
- Adhering to approved call scripts and compliance guidelines
- Providing consistent high-quality service to customers
- Responding to customer questions while ensuring the highest standards of customer service
- Utilizing software, scripts, and tools appropriately
- Appropriately documenting all encounters in clear and concise online logs
- Employing empathic support to customers
- Performing all other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
To be successful in this role, you'll need:
- Good customer service skills
- Excellent verbal and written communication skills
- Professional phone voice and etiquette
- Ability to follow instructions and scripts
- Skilled in active listening
- Proficient with computers, and good typing skills
- Strong time management and decision-making skills
- Knowledge of the FAFSA
- Knowledge of college financial aid and admissions processes
Qualifications
To be considered for this role, you'll need:
- A high school diploma or equivalent
- Four to six months of customer service experience in a call center environment
- Preferred experience working in a college financial aid office or college administrative office
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our office work environment is climate-controlled, with no substantial exposure to adverse environmental conditions.
Equal Employment Opportunity
blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds, and we're proud to be an equal opportunity employer of individuals with disabilities and protected veterans.
How to Apply
If you're passionate about making a difference in the lives of students and higher education institutions, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications further.
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