Fluidstack is building the infrastructure for abundant intelligence, partnering with top AI labs and enterprises. The IT Engineer will provide hands-on IT support, manage SaaS tools, and ensure effective communication and documentation while maintaining a secure environment for employees.
Responsibilities
- Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service
- Support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices
- Provide in office support by troubleshooting basic network issues and our A/V systems
- Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls
- Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission)
- Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences
- Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates
- Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks
- Support onboarding and offboarding of Fluidstack employees and contractors
- Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency
Skills
- Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus)
- Strong knowledge of Google Workspace, with some exposure to Office 365
- Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji)
- Ability to support macOS, iOS, and Windows devices
- Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management
- Experience participating in procurement and asset management processes
- Clear, concise technical writing skills for documentation and knowledge base content
- Excellent communication and customer service abilities
- Basic understanding of security principles and best practices
- Experience with no‑code/low‑code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io)
- Scripting familiarity with common languages (Bash, PowerShell, Python)
- Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP)
- Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT
- HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday
- Understanding of API integrations and webhooks, and how to use them effectively
Benefits
- Retirement or pension plan, in line with local norms.
- Health, dental, and vision insurance.
- Generous PTO policy, in line with local norms.
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