Role: Implementation
Consultant – CRM & AI Solutions
Experience: 4+
Years
Location: Bangalore preferred (Fully Remote – open across India)
Shift: US / European time zones (fixed or rotational based on project needs)
About the
Role
We are seeking
experienced Implementation Consultants to lead end-to-end implementations of a
CRM product enhanced with AI capabilities for US and European customers. This
is a client-facing, individual contributor role where you will own customer
implementations, provide business consulting, and ensure continuous value
realization post go-live.
The role
requires strong communication skills, deep implementation experience, and the
ability to work independently with global customers in a remote setup.
Key
Responsibilities
Implementation
& Delivery
Lead end-to-end CRM implementation projects, from
requirements gathering through configuration, testing, go-live, and
post-implementation support
Own delivery for a portfolio of customers, ensuring
successful outcomes, adoption, and long-term value
Translate customer business challenges into
well-designed CRM and AI-enabled solutions
Configure CRM workflows, automation, analytics, and
AI-driven features based on customer needs
Customer
Consulting & Success
Act as a trusted advisor to customers by providing
business consulting, solution guidance, and best practices
Proactively guide and educate customers to help
them optimize and fully leverage the CRM platform
Respond effectively to high-impact or
business-critical issues, ensuring clarity, confidence, and strong
customer relationships
Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction
Collaboration
& Execution
Collaborate with internal product, engineering, AI,
and global delivery teams to ensure high-quality outcomes
Manage and prioritize a backlog of customer
requests, ensuring efficient delivery within available hours
Contribute to defining and improving best-in-class
implementation and customer service processes
Maintain accountability for quality, accuracy, and
timely delivery when working with distributed teams
Requirements
Required
Skills & Qualifications
4+ years of experience in implementation,
consulting, or customer-facing delivery roles
Proven experience delivering enterprise SaaS or CRM
implementations end to end
Strong understanding of implementation frameworks
and project delivery methodologies (Agile, Waterfall, or Hybrid)
Excellent English communication skills (verbal,
written, and presentation) – mandatory
Comfortable engaging with and influencing
manager-level and senior stakeholders
Strong customer empathy with the ability to
understand and translate business requirements into solutions
Ability to manage priorities, multitask under
pressure, and deliver high-quality outcomes
Comfortable working in US or European time zones
Preferred /
Nice-to-Have Qualifications
Experience with CRM platforms (Salesforce, Dynamics
365, HubSpot, Zendesk, Zoho, or similar)
Exposure to AI-enabled CRM features such as
automation, predictive analytics, recommendations, chatbots, or GenAI use
cases
Experience with SaaS platforms, enterprise product
ecosystems, or ERP implementations
Familiarity with system integration concepts and
solution configuration
Strong collaboration skills and ability to work
effectively with global, cross-functional teams
Work Model
& Shifts
Fully remote role
Bangalore-based candidates preferred, but not
mandatory
Shifts may be fixed or rotational depending on
client and project requirements
What We
Offer
Opportunity to work on AI-powered CRM
implementations for global customers
High-ownership individual contributor role leading
customer engagements
Exposure to US and European enterprise customers
Career growth in CRM, AI-enabled solutions, and
global consulting