Job title: Lead Online Portal Billing Administrator
Company: Holt Cat
Job description:
Description :
The Online Portal Billing Administrator Lead is responsible for the successful coordination and oversight of related portal billing activities including the daily workflow direction, mentoring, and development of the online portal billing team. This position works with both external and internal customers and in close coordination with the Financial Services Department ensuring the successful entry and payment of invoices submitted through third-party external billing portals. In addition, the Online Portal Billing Administrator Lead acts as a backup for the portal billing team, maintains and inputs invoicing data into the systems, researches and communicates with customers regarding all portal-related billing issues/concerns for the resolution needed to reconcile the customers account.
What can HOLT offer you?
- A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more!
Essential Functions:
- Investigates processes and procedures relating to the successful use and presentation of invoices through the various third-party billing portals required by Holts customers.
- Learns, implement, and maintain uniform procedures and practices to ensure consistency and enhanced customer satisfaction regarding portal invoice billing and problem resolution.
- Integrates and assists with maintenance and entry of electronic billing customer invoices submitted through various proprietary invoicing portals mandated by Holts customers.
- Inquires, researches, and resolves issues related to rejected invoices submitted through various billing portals.
- Proactively interface and communicate with internal and external customers on an ongoing and regular basis to resolve issues related to electronic portal invoicing.
- Continually learning operational personnel receiving orders through external portals regarding the correct processes to ensure successful payment of invoices.
- Implements and trains new and existing portal team members.
- Assist Accounts Payable and Credit and Collections with identifying customer payment issues.
- Directs daily portal workflow in conjunction with oversight from the Accounts Receivable Supervisor.
- Provides regular input to direct supervisor, multiple departments Financial Services Manager, and key operations, support managers regarding the achievement of targeted goals around the input, maintenance, and problem resolution relating to customer invoicing portals.
- Models, promotes, reinforces, and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Performs other duties assigned.
Education and Experience:
- High School Diploma required with an accounting background, exposure, and knowledge to third-party billing portals preferred
- Bachelors Degree in accounting or finance preferred.
- Minimum of 2 years in general/project management required
Knowledge, Skills, and Abilities:
- Knowledge of electronic billing of customer invoices submitted through various proprietary invoicing portals mandated by Holts customers.
- Extensive accounting knowledge, with a detailed understanding of invoices, statements of account, customer purchase orders, accounts payable/receivable and various forms of payment remittances.
- Excellent knowledge of MS Office (proficient in Excel) and various third-party portals (Ariba, Coupa, Open Invoice, etc.).
- Problem solving, analytical, technical planning, and organization skills.
- Strong self-management, high attention to detail, and ability to multi-task.
Supervisory Responsibilities:
- No direct supervision, but the direction of daily portal billing workflow and training of portal employees and internal employees of portal processes on an ongoing basis with oversight from the Accounts Receivable Supervisor.
Travel:
- Occasional travel up to 20%
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
Expected salary:
Location: San Antonio, TX
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