ANX Home Healthcare Hospice Care is committed to providing expert, reliable care for patients and their families. The Hospice Intake Clerk Coordinator serves as the primary point of contact for new patient referrals, managing the intake process, verifying insurance benefits, and ensuring a smooth transition into hospice care.
Responsibilities
- Directs all daily patient referral and intake operations including implementation of intake policies
- Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements
- Screens all referred patients to meet home health eligibility criteria or admission criteria
- Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy
- Establishes and maintains positive working relationships with current and potential referral sources
- Ensures seamless transition of patients to home care by providing patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers
- Ensures maximum third party reimbursement through insurance verification and authorization processes
- Plans & organizes work assignments and sets priorities
- Identifies opportunities for additional or improved services to meet customer needs
- Maintains comprehensive working knowledge of ANX Home Healthcare contractual relationships and ensures that patients are admitted according to contract provisions
- Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by ANX
- Redirects or refers patients to other resources when agency is unable to meet care needs
- Communicates and coordinates with the company staff in providing the most accurate information to initiate first home health visit
- Behaves in a courteous, professional manner with patients, staff and health care professionals and maintains patient confidentiality
- Participates in Departmental Quality Assurance Activities and Utilization Review activities as requested
- Participates in in-service programs
- Selects and attends education programs to keep current in area of practice
- Able to provide educational in-services to community about hospice related topics
Skills
- Must be a licensed driver with an automobile that is insured in accordance with state and organization requirements and is in good working order
- Demonstrates excellent verbal, written communication, and organization skills
- Ability to walk and move around the office environment throughout the day
- Capability to navigate stairs, if applicable, within the office or building
- Ability to lift and carry office supplies, files, or equipment up to 35 pounds
- Capability to move boxes or equipment as needed, which may involve bending or reaching
- Ability to sit for prolonged periods while working at a desk or computer
- Occasional requirement to stand for meetings, presentations, or other office activities
- Must be able to remain in a stationary position more than 50% of the time
- Proficient hand-eye coordination and manual dexterity for tasks such as typing, filing, and using office equipment (e.g., printers, copiers)
- Ability to operate standard office machinery and technology, including computers, telephones, and fax machines
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Adequate vision to read printed materials, view computer screens, and observe details in documents
- Ability to focus on tasks for extended periods
- Ability to hear and communicate effectively with colleagues, clients, and vendors in-person and via telephone
- Capacity to engage in conversations and participate in meetings
- Ability to concentrate and maintain attention to detail in a busy office environment
- Capacity to manage stress and work effectively in a fast-paced setting
- Ability to work in a standard office environment with typical office noise levels and temperatures
- Willingness to adapt to changes in work location, tasks, or office setup as required
- Office personnel may be required to participate in training sessions or meetings, which may involve some travel within the office or to other locations
- Personal protective equipment (PPE) may be required in certain situations (e.g., during health and safety training
- 1 year of Intake in Hospice experience
Benefits
- Strong market competitive compensation plans
- Medical, Dental and Vision Coverage
- Paid time off, sick time and holiday pay
- Options for FSA, Dependent Care, Commuter Benefits
- Employee Discount Program
- 100% company-paid Employee assistance program
- Part-Time Availability
Company Overview
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