Role Description
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Care Management Coordinator, you will support the organization and team through:
• Monitoring compliance with assigned responsibilities.
• Completing daily and weekly tasks.
• Coordinating with patient financial services.
• Ensuring timely discharges to post-acute facilities and discharge coordination.
• Expanding knowledge of insurance authorizations.
• Potentially moving into a supervisor opportunity.
This is a regular PRN position, with caregivers working days between 8:00 a.m. -- 4:30 p.m. with weekend requirements.
A caregiver who excels in this role will:
• Facilitate efficient Care Management services.
• Monitor compliance with assigned responsibilities.
• Complete daily/weekly tasks and coordinate with patient financial services.
• Conduct InterQual initial and continued stay reviews.
• Ensure coverage for 24/7 on-call process and weekend coverage.
• Conduct daily analysis of reports on observation status reviews.
• Distribute results of reports on the efficiency and completion of Care Management activities.
• Ensure InterQual and Allscripts/ECIN reports are distributed to each staff member for action.
• Provide daily/weekly reports to the Director of Clinical Process and Risk Management.
• Coordinate authorizations and clinical reviews.
• Ensure documented authorizations in Allscripts/ECIN and Invision.
• Ensure unit/department is staffed to meet service needs.
• Maintain departmental files for competency and compliance.
• Conduct daily assessments of patient caseloads.
• Provide staff training on IT programs.
• Document, circulate, and maintain minutes of staff meetings.
• Complete bi-weekly payroll and payroll variance reports as required.
Qualifications
• Knowledge of financial and utilization review software, including ECIN, InterQual, and Kepro.
• Two years of hospital care management experience.
Requirements
• Requires frequent walking from department to department.
• Requires sitting at a work-station or desk.
• Requires standing.
• Work may include occasional lifting and carrying objects weighing up to 20 pounds.
• Requires finger dexterity and eye/hand coordination to operate a computer keyboard.
Benefits
• Equal opportunity employer.
• Influenza prevention program compliance required.