Global Travel Specialist

About the position Responsibilities • Coordinates activity and communications required when program irregularities occur. • Assesses available alternatives and makes decisions necessitated by program irregularities requiring immediate action. • Follows up on problematic situations to ensure they have been resolved successfully. • Assumes responsibility for administrative assignments and department projects when requested. • Responsible for crisis management and regular monitoring of global events. • Provides guidance and leadership during emergencies and high volume periods to promote safety. • Books airline reservations for program guests based on client specifications. • Utilizes scripts and standard workflow processes to manage bookings and ticketing. • Services guest phone calls and answers program-related questions. • Communicates travel itineraries, fare rules, cancellation policies, and industry updates to participants. • Handles after-hours ticketing in support of the Quality Control Agent team. • Documents airline records via the Global Distribution System (GDS). • Ensures price quotes are ticketed accurately and preferred carriers are maximized. • Communicates pertinent updates to team members and directs guest land requests. • Books ground services and other requests for attendees as needed. • Reviews program reports on a weekly basis for accuracy. Requirements • Bachelor's Degree in a hospitality program or equivalent experience required. • 3+ years of airline reservation experience desired, including the ability to issue tickets using airline negotiations. • Thorough understanding and working knowledge of domestic, Hawaiian, Mexican, Canadian, and Caribbean fares and travel arrangements desired. • Understanding of international airline fares, applicable rules, upgrades, issues, exchanges, refunds, and miscellaneous charge orders desired. • Experience booking international travel arrangements desired. • Good problem-solving skills to research and resolve customer inquiries with minimal supervision. • Excellent oral and written communication skills as well as effective listening skills. Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401k • Tuition reimbursement • Paid time off Apply tot his job