Next Job Abroad is excited to present an exceptional opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in the beautiful surroundings of Greece. This role is perfect for individuals looking to utilize their language skills in a rewarding customer support position while experiencing the rich culture and stunning landscapes of Greece, with fully paid relocation support to facilitate your move.
As a Customer Support Agent, you will play a crucial role in providing outstanding service to our German-speaking customers, addressing their inquiries and ensuring they have a smooth and enjoyable experience with our iGaming platform.
Key Responsibilities
- Provide exceptional customer service through live chat, email, and phone to our German-speaking clientele.
- Address customer inquiries, resolve issues, and manage complaints with professionalism and care.
- Assist customers in navigating our platform to enhance their gaming experience.
- Work closely with team members to meet service level agreements and maintain high quality standards.
- Accurately document customer interactions and feedback in our support system.
- Engage in continuous training sessions to expand your knowledge of our products and services.
Requirements
- Fluent in German and proficient in English; knowledge of additional languages is a plus.
- Previous experience in customer support or a related field is preferred.
- Strong communication skills with a commitment to delivering excellent customer service.
- Ability to thrive in a fast-paced environment while effectively managing multiple inquiries.
- Familiarity with customer support software and CRM systems is advantageous.
- Willingness to relocate to Greece and embrace a new lifestyle.
- Interest in gaming and knowledge of the iGaming industry will be considered a significant advantage.
Benefits
- Career growth opportunities in a renowned company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Fully remote (within Greece) working setup.
- Yearly salary around €23.000.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company.
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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