Generalist Clinician, ERS; LSW/LPC

About the position Responsibilities • Triage via telephone to determine the severity of client requests and provide linkage to appropriate services. • Assist callers to Netcare's crisis hotline with compassion and expertise to develop solutions. • Make internal/external emergency and crisis intervention referrals and dispatch crisis services as appropriate. • Maintain timely and complete documentation of services and activities. • Operate and respond to live chat requests. • Respond to waiting phone calls and chat requests within time parameters. • Monitor voicemail and respond as assigned. • De-escalate callers and ascertain risk using clinical skills. • Participate in peer review as assigned. • Engage in follow-up activities with recently discharged clients using motivational interviewing. • Problem-solve with callers to the Homeless Hotline and manage shelter waitlists. • Keep Homeless Hotline records in the homeless system database. • Perform other duties as assigned. Requirements • Must have LSW, LPC, LISW, or LPCC license. • Experience in mental health or crisis intervention. • Strong computer skills for documentation and communication. Nice-to-haves • Experience with motivational interviewing techniques. • Familiarity with the demographic and human services network in Franklin County. Benefits • Health savings account • Health insurance • Dental insurance • Vision insurance • Employee discount • Life insurance • Referral program • Retirement plan Apply tot his job