About the position
Responsibilities
• Actively communicate with customers to assist with managing their Verizon wireless accounts.
• Identify opportunities to provide solutions for business needs.
• Build strong customer relationships to drive growth for Verizon.
• Advocate for customers' needs through collaboration with internal teams.
• Drive online tool enablement and adoption.
• Develop strategies and solutions for complex challenges based on account analysis.
• Maintain ongoing service improvements for accounts.
• De-escalate concerns and issues as they arise.
• Implement and track multiple projects for assigned accounts.
• Maintain up-to-date client account profiles and oversight of contract deliverables.
Requirements
• Bachelor's degree or one or more years of work experience.
• Experience with facilitation and communication across all levels of the organization.
• One or more years of customer service and/or sales experience.
• Strong customer service skills and time management abilities.
Nice-to-haves
• Experience in customer service and/or account management (e.g., public sector, large enterprise, SMB).
• Experience working in a sales environment.
• Experience in problem solving and/or de-escalations.
• Experience in Google's G-Suite and Microsoft Office Suite.
• Experience auditing, pulling, reporting and analyzing large multi-faceted data.
• Experience in creating and presenting work results to stakeholders and/or leadership.
• Experience using Workflow Manager and/or Salesforce.
Benefits
• 401(k)
• Adoption assistance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Work from home
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