Crew helps clients deliver change through IT project delivery and operational efficiency efforts. The Fraud Analyst will assist in identifying and mitigating high-risk payment activities while collaborating with security partners to enhance fraud prevention strategies.
Responsibilities
- Assist in daily tasks to identify and mitigate high risk payment activity across multiple lines of business
- Leverage a variety of tool sets to investigate and review transaction history and administrate mitigation features through internal and vendor tools
- Collaborate with other security focused business partners to provide information and feedback on account specific investigations
- Identify and flag patterns of high risk activity across accounts to provide insights to team for large scale mitigation
- Provide feedback on processes and tools for further strategic investments
- Monitor email, ticket, and internal reporting to resolve on case by case basis
- Account Research and Fraud Trend Linking across lines of business
- Administrate Account settings and Fraud controls
- Self-Guided research and investigation of account activity
- Presentation of findings for internal team and business partners
- Provide feedback on reporting/rules admin for improved risk exposure
- Other duties as assigned
Skills
- Payments experience
- Fraud/risk experience
- Cybersource/Decision Manager experience
- Payment Fraud Platform Operations
- Remedial SQL
- Tableau
Benefits
- Comprehensive healthcare package (medical, dental, vision)
- Disability and group term life insurance
- Health and flexible spending accounts
- Utilization bonus
- 401(k) with match
- Flexible time off for salaried employees
- Parental leave for salaried employees
- Flexible work arrangements
Company Overview
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