Assistant Team Leader - Compleat Engineering EMEA/Asia
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About the Opportunity
Step into a hands-on Assistant Leader role supporting Order Management Automation across EMEA and Asia. You’ll play a critical role in shaping the stability, performance, and evolution of the Compleat platform while leading day-to-day technical delivery. Working alongside an experienced Engineering Lead, you’ll influence engineering practices, mentor team members, and drive high-quality outcomes in a globally distributed team. This is the perfect opportunity for a senior engineer ready to grow into technical leadership while staying close to the code.
Key Responsibilities
• Serve as the technical reference point for engineers across EMEA and Asia working on the Compleat platform
• Review code, guide technical decisions, and ensure consistent engineering standards (code quality, testing, documentation, API practices)
• Triage and resolve technical issues and incidents; escalate critical risks when required
• Identify and communicate technical debt and risks, providing practical improvement recommendations
• Support planning activities including requirement breakdown and estimation validation
• Maintain deep expertise in the Compleat platform and its integrations
• Ensure coordinated, well-managed releases and mitigate regression risks
• Onboard engineers by sharing platform knowledge, business rules, and integrations
• Improve operational processes including deployment, incident management, and on-call practices
• Lead day-to-day team operations, including prioritization and unblocking across regions
• Provide ongoing technical feedback, mentoring, and support for engineering growth
• Contribute to performance conversations in partnership with the Engineering Lead
• Promote a positive, inclusive, and collaborative team culture across time zones
• Communicate progress, blockers, and risks clearly to leadership
• Collaborate with AMER counterparts to align on shared work and avoid duplication
• Partner with product and business stakeholders to translate requirements into technical solutions
• Contribute to cross-team initiatives involving the Compleat platform
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
• Strong hands-on experience with the Compleat platform and its technical landscape
• Proficiency in VB.NET (core language of the codebase)
• Experience with API integrations (REST and SOAP)
• Solid knowledge of travel industry operations, including TMC processes or booking/back-office workflows
• Ability to work effectively within existing/legacy codebases
• Experience performing code reviews and guiding technical direction
• Strong communication and stakeholder engagement skills
• Experience mentoring or leading engineers in a team environment
• Familiarity with GitHub, CI/CD pipelines, and automated testing (preferred)
• Experience with Azure, GitHub Actions, and Datadog (preferred)
• Exposure to C#, TypeScript, or JavaScript (nice to have)
• Experience working across multiple time zones and distributed teams
• Agile or iterative delivery experience (preferred)
Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – Remote, USA
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at [email protected]
For this position, we anticipate offering an annual salary of $78,000 - $108,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]
🏆 Travel Weekly Magellan Awards: Silver Winner (2023)
🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)