Join Our Team and Accelerate Your Career in the Automotive Industry! We are seeking a highly skilled and experienced Field Supervisor to lead our Independent Contractors in the Emergency Road Service (ERS) department. As a key member of our team, you will provide field management support, build strong relationships, and drive success through effective communication, coaching, and mentoring. This is a unique opportunity to work with a renowned organization and contribute to delivering exceptional roadside assistance to our members and customers.
In this role, you will:
- Provide guidance and motivation to service providers to achieve performance thresholds and excellent customer service
- Supervise and evaluate independent contract stations, ensuring compliance with Club policies and procedures
- Investigate and resolve member and customer service issues, ensuring timely and satisfactory resolutions
- Develop and implement strategies to improve station coverage, call volumes, and overall operational efficiency
- Collaborate with internal stakeholders, including Receiving and Dispatch management, to ensure seamless dispatch procedures and resolve concerns
We Offer:
- Competitive salary range: $74,000 - $98,600 per year
- Eligibility to participate in our incentive program, based on organization, team, and personal performance
- Comprehensive benefits package, including health coverage, 401(K) saving plan, pension, tuition assistance, and more
- Opportunities for professional growth and development in a dynamic and supportive environment
Requirements:
- 4-year college degree or equivalent combination of education and work experience
- 3-5 years of demonstrated experience in ERS, CSR, or related sales management
- Proven ability to manage large external vendor relationships and work teams
- Excellent communication, presentation, and negotiation skills
- Proficiency in Microsoft Office software products and financial analysis tools
- Valid Driver's License and acceptable Department of Motor Vehicle record
Join Our Team Today! Apply now to become a part of our dynamic team and contribute to delivering legendary service to our members. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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