Join the Team Shaping the Future of Starbucks Innovation
At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. We're looking for a talented ServiceNow Developer to be part of our innovative team, driving the company's technological advancements and delivering exceptional experiences for our partners, customers, and communities.
About the Role
This is a unique opportunity to work on the cutting-edge spaces of HR Service Delivery, Customer Service Management, and Legal Service Delivery. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing innovative solutions that drive business capabilities and operational improvements. You will collaborate with a skilled team of engineers to identify, plan, and deliver technology and process solutions that meet the evolving needs of Starbucks.
Key Responsibilities
- Contribute to the design, implementation, support, and expansion of our ServiceNow platform, focusing on HRSD, CSM, and LSD capabilities.
- Drive continuous improvement through structure, workflow, reporting, and automation enhancements across the HRSD, CSM, and LSD suites.
- Upgrade, maintain, and support existing integrations with other IT tools and systems.
- Provide high-quality support and documentation for all users of the ServiceNow platform.
- Create and maintain standard reports and dashboards to inform business decisions.
Essential Qualifications
To succeed in this role, you should have:
- 2+ years of experience with ServiceNow development, with a strong understanding of HRSD, CSM, and LSD capabilities.
- Strong communication skills, with the ability to build effective relationships within and outside Starbucks.
- The capacity to communicate clearly and succinctly, both orally and in writing, as a champion for the platform.
- Solid analytical and problem-solving skills, with a proven ability to design practical solutions.
- Demonstrated success working within an Agile development environment.
- 1-4 years of professional industry experience with software development.
- A four-year college education in Software Engineering or a related field.
Preferred Qualifications
To stand out, you should have:
- Experience implementing and improving HRSD, CSM, and LSD.
- Experience with UI developer, configurable workspaces, and Administration Portal.
- Experience using and integrating with other common IT tools like PagerDuty, Teams, and Slack.
What We Offer
At Starbucks, we're committed to providing a comprehensive compensation and benefits package that reflects our values and supports our partners' well-being. Our benefits include:
- Competitive compensation ($25/hour).
- 100% tuition coverage through our Starbucks College Achievement Plan.
- Health coverage with various plans to choose from.
- Stock and savings programs, including our equity reward program, Bean Stock.
- Flexible scheduling and opportunities for paid time off.
Work Environment and Company Culture
We're proud of our inclusive and dynamic work environment, which values diversity and promotes collaboration. As a remote worker, you'll have the flexibility to work from anywhere, with the option to work in our offices or adopt a hybrid work model if you're based in the greater Seattle area.
Career Growth Opportunities
At Starbucks, we're committed to helping our partners grow and develop their skills. As a ServiceNow Developer, you'll have opportunities to:
- Work on high-impact projects that drive business results.
- Develop your skills in ServiceNow development, HRSD, CSM, and LSD.
- Collaborate with a talented team of engineers and innovators.
- Take advantage of our training and development programs to advance your career.
Join Our Team
If you're a motivated and talented ServiceNow Developer looking to make a difference, we want to hear from you. Apply today to join our team and inspire with each cup!
Don't miss out on this exciting opportunity. We look forward to hearing from you.
Apply Now