Join the Blithequark Team as a Senior Learning Specialist and Revolutionize Customer Service Training
Blithequark is seeking an exceptional Senior Learning Specialist to lead and support a team of Customer Support Associates in delivering top-notch customer service experiences. As a Senior Learning Specialist at Blithequark, you will be responsible for designing, developing, and delivering innovative training programs that cater to diverse learning needs. If you are a passionate educator with excellent communication skills and a flair for creativity, we encourage you to apply for this exciting opportunity.
About Blithequark and the Industry
Blithequark is a leading organization dedicated to providing exceptional customer experiences through cutting-edge solutions and innovative approaches. Our customer service teams are at the forefront of delivering world-class support to our clients, and we are committed to equipping them with the skills and knowledge necessary to excel in their roles. The Senior Learning Specialist will play a critical role in shaping the learning experience at Blithequark, driving initiatives that foster a culture of continuous learning and improvement.
Key Responsibilities
As a Senior Learning Specialist at Blithequark, you will be responsible for:
- Designing, developing, and delivering training programs that cater to diverse learning needs, including self-directed, instructor-led, virtual, and experiential learning.
- Creating an optimal adult learning environment that encourages long-term success, both in-person and virtually.
- Coaching, developing, and managing the performance and engagement of Customer Support Associates.
- Supervising structured learning metrics and overseeing results for assigned territories and regions.
- Managing live performance metrics end-to-end for assigned territories.
- Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches.
- Maintaining data and analysis through reports on Excel, as per business requirements.
- Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time.
- Partnering with operational stakeholders as a key point of contact for the Learning Experience team.
- Identifying learning coaches and certifying them.
- Leading individual improvement projects to enhance business performance.
- Driving Quality and Learning metrics.
- Conducting Chime sessions and classroom sessions for stakeholders.
Essential Qualifications
To be successful as a Senior Learning Specialist at Blithequark, you will need:
- 2+ years of experience in training delivery roles.
- 1 year of experience in Customer Service or customer service-related work experience.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.
- Highly accurate and fluent in Japanese and English, both spoken and written.
- Flexibility to work within a 24/7 x 365 days global team across various time zones.
- Knowledge of adult learning, content design, and facilitation.
Preferred Qualifications
We prefer candidates with:
- Experience as a trainer, corporate training specialist, or related position.
- Project management skills with the ability to supervise multiple projects.
- Strong ability to multi-task.
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. As a Senior Learning Specialist, you will have opportunities to:
- Lead and manage a team of Customer Support Associates.
- Design and deliver innovative training programs that impact the organization.
- Collaborate with cross-functional teams to drive business performance.
- Develop your skills and expertise in adult learning, content design, and facilitation.
Work Environment and Company Culture
At Blithequark, we pride ourselves on a dynamic and inclusive work environment that fosters creativity, innovation, and collaboration. Our company culture is built on the principles of:
- Customer obsession.
- Ownership.
- Invent and simplify.
- Are right, a lot.
- Learn and be curious.
- Hire and develop the best.
- Insist on the highest standards.
- Think big.
- Bias for action.
- Frugality.
- Earn trust.
- Dive deep.
- Have backbone; disagree and commit.
- Deliver results.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary.
- Opportunities for bonuses and incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holidays.
- Flexible work arrangements.
Conclusion
If you are a passionate and innovative learning professional looking to make a difference in the customer service industry, we encourage you to apply for this exciting opportunity at Blithequark. As a Senior Learning Specialist, you will have the chance to design and deliver training programs that impact the organization, lead and manage a team, and drive business performance. We look forward to hearing from you!
Apply Now