Welcome to blithequark
At blithequark, we're passionate about creating positive experiences for our members. As a leader in our industry, we're committed to providing accurate and responsive service, ensuring high satisfaction, growth, and retention. Our Customer Service teams play a vital role in our efforts, and we're looking for talented professionals like you to join our collaborative, team-driven atmosphere.
About the Role
We're seeking a highly skilled and experienced Remote Member/Customer Services Advocate to join our team. As a Remote Member/Customer Services Advocate, you'll have the opportunity to work from home and provide exceptional support to our members, building trust and creating sustainable relationships through open and interactive communication. With a competitive salary of $20 per hour, plus shift premiums available based on scheduled hours, you'll be rewarded for your hard work and dedication.
Key Responsibilities
- Working directly with blithequark members in a fast-paced inbound contact center, providing an outstanding experience and ensuring high satisfaction, growth, and retention.
- Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.
- Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations, ensuring empathetic resolution and keeping records of all interactions and changes.
- Collaborating with internal teams to ensure thorough and timely resolutions for all members, utilizing available resources to provide accurate information and ensure compliance with communication standards.
- Confidentially handling policy owner information and ensuring compliance with communication standards are met.
Essential Qualifications
To be successful in this role, you'll need:
- Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred.
- Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division).
- Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired.
- Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred.
- Completion of insurance industry or LOMA coursework preferred.
- High School Diploma required; some college-level coursework preferred.
- Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a remote or virtual environment, with a proven ability to work independently and manage your time effectively.
- Knowledge of customer relationship management (CRM) software and other technology platforms used in customer service environments.
- Certifications or training in customer service, such as Certified Customer Service Representative (CCSR) or Certified Professional in Learning and Performance (CPLP).
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with members.
- Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, with a high volume of calls and a wide range of member inquiries.
- Strong technical skills, with the ability to navigate multiple computer applications and telephone technologies.
- Ability to work independently and manage your time effectively, with a strong focus on productivity and efficiency.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Remote Member/Customer Services Advocate, you'll have access to a range of training and development opportunities, including:
- Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role.
- Opportunities for career advancement, with a range of roles and responsibilities available within the company.
- Access to industry-leading technology and tools, with ongoing training and support to help you get the most out of these resources.
- A culture of continuous learning, with a focus on innovation and improvement.
Work Environment and Company Culture
At blithequark, we're proud of our collaborative, team-driven atmosphere. As a Remote Member/Customer Services Advocate, you'll be part of a dynamic and supportive team, with a strong focus on communication, feedback, and recognition. Our company culture is built on a foundation of trust, respect, and open communication, with a strong emphasis on work-life balance and employee well-being.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive pay, $20/hr (plus shift premiums available based on scheduled hours).
- Work from home opportunities available.
- Earn up to $2,500 in the first year in Retention Bonuses.
- Medical Benefits available on 1st day of employment, with family coverage available.
- Dental, Vision, Life, and Disability coverage.
- Performance-based incentive plan.
- Retirement Savings options, such as a pension & 401k, available with a Company match.
- Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a very generous vacation policy.
- Complimentary blithequark Basic Membership.
- Tuition reimbursement.
Conclusion
If you're a motivated and customer-focused individual, with a passion for delivering exceptional support and building lasting relationships, we want to hear from you. As a Remote Member/Customer Services Advocate with blithequark, you'll have the opportunity to make a real difference in the lives of our members, while developing your skills and advancing your career. Apply now and take the first step towards a rewarding new role with blithequark.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role with blithequark. Apply Now
Apply Now