Introduction to Optum and Our Mission
Optum, a global leader in healthcare technology and services, is dedicated to delivering care and improving health outcomes for millions of people worldwide. Our organization is guided by a strong commitment to diversity, inclusion, and innovation, fostering a culture where talented professionals can thrive and grow. As part of our team, you will have the opportunity to work with cutting-edge technology, collaborate with experienced leaders, and contribute to the advancement of health equity on a global scale.
About Our EHR Services Team
Our EHR Services practice is a rapidly growing division within Optum Insight's Advisory and Implementations business unit, comprising over 600 professionals across the U.S. and Ireland. We are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically Electronic Health Records (EHRs) and integrated applications. By joining our team, you will partner with renowned healthcare technology thought leaders, collaborate with experienced consulting and healthcare professionals, and help our partners capture the benefits of their EHR investment.
Job Overview
We are seeking an experienced Epic Professional Billing Analyst to join our EHR Services team. As an Epic Professional Billing Analyst, you will play a critical role in managing integration teams, training best practices, and aligning with EHR Services to ensure successful project execution. You will have the flexibility to work remotely from anywhere within the U.S., taking on challenging projects and collaborating with our team to drive innovation and excellence in healthcare technology.
Primary Responsibilities
- Work on Professional Billing configuration changes and builds, maintaining industry and client standards, ensuring build quality and timeline adherence, and debugging and resolving issues/defects.
- Translate user requirements into functional and technical design specifications, reviewing with clients to ensure accuracy and meeting their needs.
- Serve as a mentor and subject matter expert to local and client-based team members, providing guidance and support to ensure successful project outcomes.
- Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows, including design, build, and test phases.
- Participate in design and validation sessions, ensuring appropriate documentation, follow-up, and issue escalation.
- Function as a liaison between Operations, Information Technology (IT), and Third-Party Systems, facilitating effective communication and collaboration.
- Provide support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Provide assigned on-site support during go-lives and system upgrades, ensuring seamless transitions and minimal disruptions.
- Obtain and maintain in-depth knowledge of software functionality, acquiring and utilizing knowledge of operational workflows to be implemented.
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
- Work with trainers to develop and maintain application-specific training curriculum and materials, ensuring that end-users have the necessary skills and knowledge to effectively utilize the system.
- Adhere to organization standards for system configuration and change control, ensuring compliance and minimizing risks.
- Develop solid relationships with end-user communities, customers, and business partners, fostering a culture of collaboration and open communication.
- Attend, participate in, and contribute to meetings throughout the facility, staying informed and up-to-date on project developments and organizational initiatives.
Required Qualifications
- Active/current Epic certification in at least one area: Epic Professional Billing and/or Epic Professional Billing Claims.
- 3+ years of healthcare experience, with a deep understanding of the industry and its complexities.
- 2+ years of Epic experience, with a strong foundation in EHR systems and their applications.
- 2+ years of direct client healthcare domain knowledge, such as billing, payment posting, self-pay/insurance follow-up, denial management, customer service, or vendor management.
- 2+ years of Subject Matter Expertise (SME) in relevant applications, with a proven track record of success in similar roles.
- Ability to travel up to 25%, with a willingness to adapt to changing project requirements and client needs.
Preferred Qualifications
- Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges, demonstrating a commitment to ongoing learning and professional development.
- 2+ years of demonstrated ability and history of team management (informal or formal), cross-team communication, and leadership skills, with a proven ability to motivate and inspire teams.
- Proficiency with MS Excel, Visio, PowerPoint, and SharePoint, with a strong foundation in software applications and tools.
Key Competencies
- Excellent time management, organizational, and prioritization skills, with the ability to balance multiple priorities and deadlines.
- Solid analytical and problem-solving skills, with a proven ability to analyze complex issues and develop effective solutions.
- In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of electronic medical record applications, from conception through development into production.
- Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail-oriented, set priorities, and complete assignments in a timely manner, utilizing excellent customer service skills.
- Demonstrated ability to translate user requirements into system specifications, with a strong understanding of the needs and expectations of end-users.
- Demonstrates a solid ability to build partnerships and influence others, working across team, group, and business boundaries to drive commonality and reusability in solutions to real-world problems.
- Excellent written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders, including clients, team members, and leadership.
Career Growth Opportunities and Learning Benefits
At Optum, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and ongoing learning. As an Epic Professional Billing Analyst, you will have access to a range of training and development programs, including Epic certification and continuing education opportunities. You will also have the chance to work with experienced professionals, learning from their expertise and gaining valuable insights into the healthcare technology industry.
Work Environment and Company Culture
Our company culture is built on a foundation of diversity, inclusion, and innovation, fostering a collaborative and dynamic work environment. We believe in empowering our employees to take ownership of their work, providing the autonomy and flexibility to make decisions and drive results. As a remote worker, you will have the flexibility to work from anywhere within the U.S., with the opportunity to collaborate with our team and contribute to the success of our organization.
Compensation, Perks, and Benefits
We offer a competitive salary range, with a minimum of $70,200 to a maximum of $137,800 annually, depending on experience and location. In addition to your salary, you will have access to a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible working hours, remote work options, and opportunities for professional development and growth.
Conclusion
If you are a motivated and experienced Epic Professional Billing Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. With a strong foundation in healthcare technology and a commitment to excellence, you will thrive in our dynamic and collaborative work environment. Join our team and contribute to the advancement of health equity on a global scale, while developing your skills and advancing your career in the healthcare technology industry.
We are an Equal Employment Opportunity/Affirmative Action employer and welcome applications from diverse candidates. Apply now to take the first step in your new career as an Epic Professional Billing Analyst with Optum.
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