Introduction to ClearCaptions
Since our founding in 2011, ClearCaptions has been driven by a mission to improve the lives of seniors and their caregivers through innovative communication solutions. We are passionate about connection and its profound impact on individuals, particularly those who are hard-of-hearing. By leveraging enhanced automatic speech recognition, human captioning, and cutting-edge product development, we deliver easy-to-use technology that enables our primarily senior customer base to lead more meaningful and independent lives. As a Federal Communications Commission (FCC)-certified telephone captioning provider, we adhere to the highest industry standards of privacy, security, and professionalism, continually striving to exceed our customers' expectations.
Job Overview
We are seeking a talented and results-driven Data Analyst to join our dynamic, insights-focused team. In this role, you will collaborate with key organizational leaders, including the C-suite, to deliver cohesive, rigorous, and insightful reporting tools and in-depth analyses that facilitate data-driven decision making. The ideal candidate will have strong analytical skills, the ability to translate data into meaningful and actionable business recommendations, and a desire to partner with stakeholders to cultivate a culture of data literacy and democratization. This is a 100% remote position, offering the flexibility to work from home and contribute to a mission-driven organization dedicated to improving lives.
Key Responsibilities
- Collaborate with internal teams to solve cross-functional business challenges and provide key insights that drive improvement for both our business and our customers.
- Translate analyses into actionable, data-backed recommendations and summaries of expected results.
- Analyze operational initiatives to measure their effectiveness and impact on key performance indicators (KPIs) for both the functional department and the overall business.
- Enable visibility and in-depth understanding of existing performance; recommend optimizations to processes based on a data-driven orientation and analysis of expected results.
- Develop, refine, and leverage cross-functional dashboards and reports to provide timely data for decision-making as well as regular updates on performance to stakeholders.
- Collect, integrate, and interpret cross-functional and disparate data sets for holistic insights and recommendations as well as impact on business value.
- Evaluate the performance of processes to increase customer acquisition, retention, and adoption while ensuring we maintain excellence in customer service, integrity, and efficiency of resources.
- Adjust and optimize metrics and reporting to develop deeper organizational understanding of year-over-year pacing and progress against goals.
- Leverage advanced analytics modeling in regression, forecasting, segmentation, or similar for significant and rigorous business and insights.
- Be a key partner with our internal team members to refine and optimize performance.
- Support A/B Test design and execution; lead analysis of test data and delivery of actionable results.
- Maintain a detailed understanding of platforms, data structures, and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks.
- Partner closely with Data Engineering and Data Governance to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities.
- Generate regular and ad hoc reports for leadership and key stakeholders to support the business.
- Work to continually optimize internal processes to achieve operational excellence.
- Maintain data dictionaries, data catalogs, event mapping, and documentation of data sources.
- Ensure data security and compliance with data privacy regulations.
Essential Qualifications
- Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience.
- 3-5 years in a role with demonstrated analytical background and expertise (e.g., data analysis, business analytics, statistical analysis, forecasting/demand management).
- Proficiency in data analysis tools and languages such as SQL, DAX, Python, and/or R with advanced skill in Excel.
- Strong data visualization skills using Power BI and/or Tableau.
- Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Solid understanding of statistical concepts and data analysis techniques, including evaluation of ROI and attribution.
- Demonstrated proficiency across a range of technologies related to data visualization, operational platforms, Salesforce data, and analysis of large and complex data sets.
- Experience analyzing and reporting data to identify issues, trends, or opportunities in a meaningful way to a variety of audiences.
- Experience collaborating with business unit leaders for requirements gathering and refinement of key business needs and questions.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team environment built on trust and respect.
- Demonstrated ability as a self-starter, able to work independently, make sound decisions, and use discretion.
- Willingness and ability to occasionally work flexible hours as needed.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, SharePoint, Jira, Slack).
Preferred Qualifications
- Advanced degree in a related field (e.g., Master's in Business Analytics, Statistics, or related field).
- Experience working in a fast-paced, dynamic environment with a strong focus on data-driven decision making.
- Knowledge of data governance and data quality best practices.
- Experience with cloud-based data platforms and tools (e.g., AWS, Google Cloud, Azure).
- Certifications in data analysis or related fields (e.g., Certified Data Analyst, Certified Analytics Professional).
Career Growth Opportunities and Learning Benefits
At ClearCaptions, we are committed to the growth and development of our employees. As a Data Analyst, you will have opportunities to:
- Develop and refine your analytical skills through training and mentorship.
- Collaborate with cross-functional teams to drive business outcomes and improve customer experiences.
- Contribute to the evolution of our analytics capabilities and frameworks.
- Participate in professional development opportunities, including conferences, workshops, and webinars.
- Pursue certifications and advanced education in data analysis and related fields.
Work Environment and Company Culture
ClearCaptions is a remote-friendly organization, offering a 100% remote work environment that allows you to work from the comfort of your own home. Our company culture is built on the values of:
- Integrity: We operate with transparency, honesty, and ethics in all our interactions.
- Accountability: We take ownership of our actions, decisions, and outcomes.
- Collaboration: We work together as a team to achieve common goals and drive business outcomes.
- Service: We are dedicated to delivering exceptional customer experiences and supporting our stakeholders.
- Quality: We strive for excellence in all aspects of our business, from our products and services to our processes and interactions.
Compensation, Perks, and Benefits
We offer a competitive salary range of $81,000 - $102,000, depending on experience and geographical location. Our benefits program includes:
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Professional development opportunities and training.
- Access to modern communication tools and technologies.
Conclusion
If you are a motivated and results-driven Data Analyst looking for a challenging and rewarding role with a mission-driven organization, we encourage you to apply for this exciting opportunity. As a key member of our insights-focused team, you will have the chance to make a meaningful impact on our business and customers, while developing your skills and advancing your career in a dynamic and supportive environment. Apply now to join our team and contribute to the success of ClearCaptions!
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