Introduction to American Airlines and Our Mission
At American Airlines, we are dedicated to providing our customers with a seamless and enjoyable travel experience. As a leader in the aviation industry, we are constantly seeking innovative ways to improve our operations and stay ahead of the curve. Our IT Infrastructure team plays a critical role in this mission, ensuring that our systems and technology are running smoothly and efficiently. We are now seeking an experienced IT Infrastructure Engineer to join our team and contribute to our success.
Job Overview and Responsibilities
In this role, you will be responsible for designing, implementing, and maintaining our IT infrastructure, including cloud and server management. You will work closely with our team of engineers and technicians to ensure that our systems are running at optimal levels and that any issues are resolved quickly and efficiently. Your responsibilities will include:
- Designing and implementing cloud and server infrastructure solutions based on plans from framework engineers
- Providing expert knowledge of concepts related to server load balancing, WAS clustering, and other application scaling concepts
- Investigating and resolving middleware issues across development, testing, and production environments
- Proactively monitoring local and remote data center operations and equipment, including UPSs, air conditioning, power, office security systems, and all data center processes and procedures
- Supporting a culture of sharing and collaboration among the team
- Staying up-to-date with systems technology best practices and evolving technologies to maintain area expertise and recommend improvements or changes
- Communicating and responding to clients on system issues, support, and system status, and advising and escalating on any delayed or significant issues
- Managing and maintaining Windows Active Directory, including DNS and Group Policies
- Providing guidance to lower-level professionals and assisting when and where necessary
- Traveling as required and participating in a rotational schedule for on-call off-hours support
Essential Qualifications and Skills
To be successful in this role, you will need:
- A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training
- At least 2 years of experience as a network or infrastructure engineer or administrator
- Advanced ability to think critically for current and future business conditions, including future technology and business design changes to create flexible, adaptable solutions
- In-depth knowledge of IT business operations, systems requirements, and processes
- Demonstrated expertise in:
- Server Administration - Linux (RHEL/CentOS 7/8) and Windows (2012/2016)
- Cloud Technologies - Design, development, and delivery of cloud-native applications (Microsoft Azure, AWS, IBM Cloud)
- DevOps - CI/CD, GitHub, Artifactory, or Jenkins
- Containerization - Docker, Kubernetes, Cloud Foundry
- Server and Application Monitoring - Dynatrace, LogDNA, and SysDig
- Ability to analyze complex problems and implement solutions or workarounds
- Ability to work on multiple projects concurrently with a strong desire to learn and expand depth of knowledge
- Ability to thrive in an on-call environment and leverage best practices
Preferred Qualifications and Skills
While not required, the following qualifications and skills are preferred:
- A Master's degree in Computer Science, Computer Engineering, Information Technology, Information Systems (CIS/MIS), Engineering, or a related technical discipline, or equivalent experience/training
- 2+ years of experience as a network or infrastructure engineer or administrator
- Experience with Agile project management methodology, specifically within the infrastructure area
Career Growth Opportunities and Learning Benefits
At American Airlines, we are committed to the growth and development of our employees. As an IT Infrastructure Engineer, you will have access to a range of training and development opportunities, including:
- Professional development courses and certifications
- Mentorship programs
- Opportunities to work on high-visibility projects and collaborate with other teams
- A culture of innovation and experimentation, where you can try new things and learn from your mistakes
Work Environment and Company Culture
At American Airlines, we value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and included. Our company culture is built on a foundation of respect, empathy, and open communication, and we strive to create an environment where everyone can thrive. As an employee, you can expect:
- A collaborative and dynamic work environment
- A culture of recognition and reward for outstanding performance
- Opportunities to get involved in company-sponsored events and activities
- A comprehensive employee assistance program, including mental health resources and employee discounts
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, and vision benefits
- 401(k) program with company match
- Flexible spending accounts and health savings accounts
- Employee assistance program, including mental health resources and employee discounts
- Opportunities for career advancement and professional growth
Conclusion and Call to Action
If you are a motivated and experienced IT Infrastructure Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. At American Airlines, we are committed to creating a workplace where everyone can thrive, and we look forward to welcoming you to our team. Don't hesitate to apply, even if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with American Airlines!
Apply Now