Experienced Full-Time Customer Service Representative – Remote in Maine – Delivering Exceptional Pet Parent Experiences with blithequark

Join the blithequark Team: Revolutionizing Pet Care with Exceptional Customer Experiences

Are you a people person with a passion for delivering outstanding customer service? Do you have an infectious personality and a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the perfect role for you! blithequark, one of the fastest-growing e-commerce retailers in the pet industry, is seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization.

As a Customer Service Representative at blithequark, you will have the opportunity to work from home in Maine and be part of a dynamic team that is revolutionizing the pet industry. Our company culture is built on the principles of empathy, kindness, and a passion for helping others. We are committed to providing exceptional customer experiences and are looking for individuals who share our values.

About blithequark

blithequark is a leading e-commerce retailer in the pet industry, dedicated to providing exceptional customer experiences and making a positive impact on the lives of pets and their parents. Our company is built on a culture of empathy, kindness, and a passion for helping others. We believe in empowering our team members to be their authentic selves and providing them with the tools and resources they need to succeed.

What You'll Do

As a Customer Service Representative at blithequark, you will be responsible for:

• Engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesn't go as planned.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.

What You'll Need

To be successful in this role, you will need:

• 2 years of customer service experience.
• Excellent communication skills (written, verbal, and listening) in a written assessment.
• Fluency in English.
• Fluency in Canadian French (Quebecois) is preferred.
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers.
• Ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• Must bring proven ability to maintain confidentiality and secure sensitive information.
• High school diploma or equivalent.
• Must be able to pass a background check.

Technical Requirements

To work from home, you will need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area that is acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed). You can test your internet speed at speedtest.net or by contacting your service provider.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

blithequark will provide everything else, including a computer, monitor, keyboard, mouse, headset, and webcam.

Why blithequark Customer Service?

At blithequark, we believe in empowering our team members to become their best selves. Here are just a few reasons why you should join our customer service team:

• YOU BELONG: blithequark is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, blithequark team members are empowered to bring their perspectives to deliver on our mission!
• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best - no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join blithequark Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
• YOU WILL GET REWARDED: blithequark has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day.

Compensation and Benefits

At blithequark, we offer a comprehensive compensation package that includes:

• Competitive hourly rate of $15.50.
• Opportunities for growth and development.
• Medical, dental, and vision insurance.
• 401k plan with company match.
• Paid time off and holidays.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please click the link below to register as a candidate and apply for the Customer Service Representative position.

Apply Now

Equal Opportunity Employer

blithequark is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

To access blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here.

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