Introduction to blithequark
At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to create a healthier and happier community. With a legacy of over a century, blithequark has established itself as a trusted and reliable name in the industry. Our mission is to provide exceptional customer service, improve healthcare outcomes, and make a difference in the lives of those we serve. We are now seeking a highly skilled and dedicated Customer Service Representative to join our team and contribute to our mission.
Job Overview
As a Customer Service Representative at blithequark, you will be responsible for providing exceptional support to our customers, patients, and internal stakeholders. This is a full-time remote work opportunity that offers a competitive hourly rate of $27-$35 per hour. You will be working in a fast-paced environment, handling high-volume customer requests, and utilizing our pharmacy systems to acquire patient and medication data. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Utilize blithequark's data entry techniques and rules to process new patient enrollments and enter information into our system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to acquire missing prescription data and interpret clinical abbreviations (SIG codes).
- Resolve all data entry issues related to exceptions.
- Handle communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
- Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
- Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
- Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- Must be at least 18 years old.
Preferred Qualifications
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service. Our goal is to provide a supportive and inclusive work environment that fosters collaboration, innovation, and creativity.
Work Environment and Company Culture
blithequark is a dynamic and fast-paced work environment that is committed to making a positive impact on the lives of our customers and patients. We value diversity, equity, and inclusion, and we are dedicated to creating a workplace culture that is respectful, supportive, and inclusive of all employees. Our company culture is built on a foundation of integrity, transparency, and accountability, and we strive to create a work environment that is engaging, challenging, and rewarding.
Compensation, Perks, and Benefits
As a Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate of $27-$35 per hour, as well as a range of perks and benefits that include:
- Comprehensive health insurance coverage.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional growth.
- Access to ongoing training and development programs.
- A dynamic and supportive work environment.
Conclusion
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. At blithequark, we are committed to making a positive impact on the lives of our customers and patients, and we are dedicated to creating a workplace culture that is respectful, supportive, and inclusive of all employees. Apply now to take the first step towards a rewarding and challenging career with blithequark.
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