About Us
Delta Air Lines is a leading American airline that operates domestic and international flights, with a rich history dating back to 1924. As a prime airline, we have grown through mergers and acquisitions, becoming one of the largest and most renowned airlines globally. Our company culture is built on the idea that when Delta succeeds, our employees share in the success. We believe in providing a supportive and inclusive environment that fosters growth, innovation, and collaboration.
Job Overview
We are seeking an experienced Full Stack Technical Program Leader to join our team, responsible for overseeing the successful transportation of our organization's use cases associated with customer journey orchestration and the Adobe Experience Platform (AEP). As a key member of our team, you will ensure that projects are delivered on time, within scope and budget, and with high quality, while aligning with our company's strategic objectives. This role will play a pivotal part in shaping our company's strategic path and managing our extensive use case portfolio.
Responsibilities
As a Full Stack Technical Program Leader, your key responsibilities will include:
- Driving the Customer Data Platform strategy, ensuring alignment with company-wide objectives.
- Creating, maintaining, and tracking challenge plans and schedules, resource estimates, and roadblocks throughout the life of the project.
- Leading the planning and implementation of company-wide use cases, ensuring alignment with business needs and objectives.
- Working closely with internal stakeholders and external partners to define application controls, governance structures, and performance parameters.
- Navigating complex challenges, providing solutions, and ensuring that all teams align on a unified vision.
- Maintaining a deep understanding of the ever-evolving business landscape to incorporate best practices and emerging trends into the program strategy.
- Establishing clear communication channels across teams, ensuring transparency and fluidity in data dissemination.
- Staying abreast of the latest trends in customer data platform technologies.
- Facilitating cross-departmental coordination and communication for seamless project execution.
- Monitoring and tracking project progress, addressing any issues or delays.
- Implementing project risk management techniques to mitigate potential obstacles.
- Troubleshooting technical issues associated with the platform and implementing solutions.
- Collaborating with IT and other teams to align on tech requirements and implementations.
- Mentoring and guiding teams, fostering a culture of collaboration, innovation, and continuous learning.
What You Need to Succeed
To be successful in this role, you will need:
- Proven experience in application management, preferably in the area of customer data systems and personalization.
- Strong interpersonal skills with a flair for building and nurturing relationships across departments.
- Exceptional problem-solving skills, with the ability to identify and resolve situational and systemic challenges.
- Demonstrated leadership capabilities, with a track record of guiding teams to success.
- Strong technical aptitude, particularly with customer data management.
- Experience in managing in Digital, Ecommerce, Marketing, or Loyalty organizations.
- The ability to work with diverse teams, thinking, and styles.
- A high school diploma, GED, or high school equivalency.
- Be at least 18 years of age and have authorization to work in the United States.
What Will Give You a Competitive Edge
To take your career to the next level, consider the following preferred qualifications:
- Professional certification in application or project management.
- Prior experience working with Adobe Experience Platform or similar customer data systems.
- Deep knowledge of omnichannel marketing techniques and implementation challenges.
- Prior experience with company Project Management tools, including Adobe Workfront, JIRA, etc.
- Experience in a large organization or Fortune 500 company.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive compensation and bonuses.
- Annual profit-sharing plan.
- Shared Rewards, our monthly operational incentive, up to $1,200 annually.
- 401(k) with 3% automatic contribution and 6% company match.
- Emergency savings accounts with access to an organization incentive of up to $1,000 upon completion of education/education classes and payroll contributions.
- Financial education through Fidelity and Operation Hope for budgeting, retirement planning, and more.
- Multiple health plan options, including co-pay and HSA-eligible plans.
- Fertility insurance for family planning.
- Dental and Vision plans.
- Company-paid long-term disability insurance and elective short-term disability insurance.
- Company-paid primary life insurance.
- Back-up care days for children, elders, or pets at a reduced rate.
- Free Care.com membership.
- Family planning assistance, including fertility insurance, surrogacy, and adoption reimbursement (up to $30,000).
- Access to a structured care restricted purpose FSA.
- Lactation support and breastmilk shipping.
- Discounts for choosing childcare centers.
- Two to five weeks of paid vacation based on years of service.
- Seven paid personal days.
- Seven to 10 paid holidays (based on workgroup).
- Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents.
- Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents.
- Family and medical leave.
- Unlimited standby travel privileges everywhere Delta flies.
- Discounts on Delta-branded airfare.
- Delta Vacations and Delta Cargo discounts.
- Access to over 500 discounts, unique savings, and voluntary benefits, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.
- Waived annual fee on Delta SkyMiles Gold American Express card.
- Commuter benefits for employees who use alternative modes of transportation for their daily commute, such as carpooling, vanpooling, or public transportation.
- Training to help employees advance in their careers.
- Upward and global mobility.
- Mentorship and leadership development programs.
- Learning programs to acquire new skills to advance in your professional path.
- Access to on-demand virtual libraries of learning and development resources.
- Scholarship opportunities.
- Employee recognition software and virtual 'Thank You' platform.
- Peer-nominated Chairman's Club; Delta's most prestigious recognition program honoring 100 of our top-performing employees.
- Volunteer opportunities in local communities.
- Delta Care and Scholarship Fund, funded by the generosity of Delta employees to support our people in times of need.
- Access to 12 Business Resource Groups to connect employees with shared interests.
- Transparent leadership, including digital and in-person town hall meetings.
Join Our Team
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. As a Full Stack Technical Program Leader, you will have the chance to work with a talented team, develop your skills, and contribute to the success of a leading airline. Don't miss this opportunity to join our team and start your journey with Delta Air Lines.
Apply Now