Introduction to arenaflex
arenaflex is a leading innovator in the entertainment industry, committed to shaping the future of global entertainment. We believe there's a better way to watch, and our team is dedicated to providing exceptional interactions for our subscribers worldwide. Our goal is excellence, simplicity, and getting our users back to streaming. At arenaflex, we value our customers and strive to deliver the best possible experience. We're looking for talented individuals to join our team and help us achieve our mission.
About the Role
We're seeking an experienced data entry and operations specialist to join our customer service and learning development team. This role will be responsible for managing data entry projects, developing learning content, and facilitating training programs for our customer service team. The ideal candidate will have a strong background in data entry, learning development, and facilitation, with excellent communication and project management skills.
Key Responsibilities
- Manage data entry projects, including outlining, documenting, and maintaining project scope, creating and tracking project plans, and developing trusting partnerships with outsourced call center partners.
- Develop learning content, including performing gap analysis, prioritizing training needs, and creating training curriculum and materials.
- Facilitate training programs, including delivering learning material in face-to-face and virtual environments, running train-the-trainer programs, and educating and developing call center leaders.
- Build and foster strong partnerships with regional customer service colleagues and be an effective voice of the local learning and development team.
- Collaborate with other business leaders and transform operational opportunities into learning and development opportunities.
Essential Qualifications
- 3+ years of experience in data entry, learning development, and facilitation, with a focus on customer service and call center training.
- Experience designing and facilitating learning programs for various audiences, including call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Strong project management skills, with the ability to collaborate with teams and stakeholders, communicate effectively, and attention to detail.
- Experience working in a fast-paced, outcomes-oriented, data-driven environment.
- Bachelor's degree in instructional design or a related field, with a master's degree a plus.
- Fluent in Portuguese and English, with Spanish a plus.
Preferred Qualifications
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our team is dedicated to providing a supportive and inclusive work environment, where you can learn, grow, and thrive.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company, with a culture that values excellence, simplicity, and customer satisfaction. We're a team of passionate and dedicated individuals, who are committed to delivering the best possible experience for our users. Our work environment is fast-paced, collaborative, and outcomes-oriented, with a focus on data-driven decision making and continuous improvement.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, with a range of perks and benefits to support your well-being and career development. Our benefits include health insurance, retirement savings, and paid time off, as well as access to training and development programs, mentorship opportunities, and career advancement resources.
Conclusion
If you're a motivated and experienced data entry and operations specialist, with a passion for customer service and learning development, we want to hear from you. Join our team at arenaflex and help us shape the future of global entertainment. Apply now to take the first step in an exciting and rewarding career.
Apply Now