Join Making Opportunity Count (MOC), a Non-Profit Leader in Community Development
At Making Opportunity Count (MOC), we're on a mission to enhance the lives of individuals and families in Fitchburg, MA, and beyond. As a non-profit human services agency, we're dedicated to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is united by a shared passion for making a lasting impact. We're now seeking an experienced Data Entry Clerk to join our team and play a crucial role in supporting our Energy Services Programs.
About the Role: Energy Services Data Entry Clerk
As a valued member of our team, you'll be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is a fantastic opportunity to work remotely and be part of a team that's making a meaningful difference in the community.
Key Responsibilities:
- Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
- Monitor emails, log documents, and communications in the Monday.com platform upon receipt, ensuring seamless communication and data management.
- Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc., to ensure data accuracy and compliance.
- Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
- Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services, fostering a culture of teamwork and excellence.
- Assist with various clerical duties, such as filing, mailings, phone coverage, etc., to ensure the smooth operation of the team.
- Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed, demonstrating flexibility and adaptability.
- Attend all required staff meetings, supervision, training, and contractual meetings, staying engaged and informed about team activities and goals.
- Participate in mandatory agency training and other relevant professional development activities, enhancing your skills and knowledge to drive personal and professional growth.
- Ensure strict confidentiality is maintained in all aspects of the role, upholding the trust and integrity of our organization.
- Perform related work as required, demonstrating a willingness to take on new challenges and contribute to the team's success.
Essential Qualifications and Skills:
To succeed in this role, you'll need:
- An Associate degree or equivalent professional experience, providing a solid foundation for administrative and data entry tasks.
- Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes, demonstrating an understanding of the community we serve.
- Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing for flexibility and consideration of diverse backgrounds.
- Bilingual in Spanish preferred, as it enhances your ability to communicate with a broader range of clients and stakeholders.
Desirable Skills and Competencies:
- Proficiency in Microsoft Office and Google Suite, with the ability to learn new software and systems quickly.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues, clients, and stakeholders.
- A commitment to maintaining confidentiality and handling sensitive information with discretion.
- A proactive and flexible approach to work, with a willingness to adapt to changing priorities and needs.
Career Growth Opportunities and Learning Benefits:
At MOC, we're committed to supporting your career growth and professional development. As a Data Entry Clerk, you'll have opportunities to:
- Develop your skills in data management, client service, and program support, enhancing your expertise and value to the team.
- Participate in training and professional development activities, staying up-to-date with industry trends and best practices.
- Collaborate with colleagues and program staff to share knowledge, ideas, and experiences, fostering a culture of teamwork and continuous learning.
- Take on new challenges and responsibilities, expanding your role and contributing to the team's success.
Work Environment and Company Culture:
At MOC, we pride ourselves on a culture that values:
- Diversity, equity, and inclusion, promoting a welcoming and inclusive environment for all.
- Teamwork and collaboration, recognizing that together we achieve more.
- Professional growth and development, supporting your career aspirations and goals.
- Work-life balance, offering flexible work arrangements and generous time off to recharge.
Compensation, Perks, and Benefits:
We offer a comprehensive benefits package, including:
- Health, Dental, FSA, and Vision Insurance, providing comprehensive coverage for your well-being.
- Paid Time Off (PTO), allowing you to relax and recharge.
- Hybrid Work Opportunities, offering flexibility and work-life balance.
- Student Loan Forgiveness, helping to ease your student loan burden.
- Tuition Remission, investing in your education and career growth.
- Employer-Sponsored Retirement, securing your future with our retirement plan contributions.
- Pet Insurance, ensuring your furry friends receive the best care.
- Employee Discounts, providing exclusive perks and discounts.
Join Our Team and Make a Meaningful Difference:
If you're a motivated and detail-oriented individual with a passion for data entry and client service, we encourage you to apply for this exciting opportunity. As a Data Entry Clerk at MOC, you'll be part of a dynamic team that's dedicated to making a positive impact in the community. Apply now to join our team and experience a workplace that values your well-being and personal growth!
Employment Type: Full-Time
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