At arenaflex, we're a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
As an Account Data Analyst at arenaflex, you'll play a vital role in supporting our sales, service, and order management teams by validating and remediating requested customer information. You'll be responsible for accurately entering data into our CRM and ensuring accuracy in all ERP systems, providing first-level support to downstream users as needed. This is a remote role, where you'll work out of your dedicated home office, at any location in the United States.
**Job Description**
Roles and Responsibilities
- Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
- Execute processes to support customer account requests within the agreed-upon support level agreement.
- Coordinate all activities related to quarter and month-end customer support.
- Act as a cross-functional coordinator to resolve customer issues & complaints arising from account requests.
- Provide expertise outside of immediate team in the form of special projects as needed.
Key Skills and Competencies
- Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deliver on tight timelines.
- Excellent written and verbal communication skills, with the ability to interact effectively with various types of people.
- Proficiency in MS Office, Excel, Word, PowerPoint, and other relevant software applications.
- Strong attention to detail, with a commitment to delivering high-quality results.
- Ability to work in a fast-paced environment, with a high level of energy, enthusiasm, and resourcefulness.
Essential Qualifications
- Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
- Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
- Familiarity with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
- Strong English capability in both spoken and written.
- Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays.
- Must have a dedicated home office that includes high-speed internet access or if local, can work from arenaflex Waukesha office.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Desired Characteristics
- Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
- Detail-oriented, with a commitment to deliver high-quality results.
- Ability to manage multiple priorities and deliver on tight timelines.
- Strong team player with a high level of resourcefulness, energy, and enthusiasm.
- Flexibility, highly motivated, assertive, and accountable.