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Call Center / Remote - Anywhere in U.S. / $65K per year - As a Customer Service Rep you'll: Reply to incoming calls from customers including products and service questions, general information, and complaints; Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction; Utilize scripts to handle difficult customer situations and bring them higher up, if necessary; Keep track of customer accounts and make updates with new account information as needed; Find patterns in customer complaints and bring them to the team for improvement; Work closely with the sales lead to stay up-to-date on service and product knowledge Hiring Fast
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