Role Overview
Deliver timely and successful customer implementations as a client-facing role, coordinating with internal and external resources to meet project objectives, mitigate risks, and overcome obstacles.
What You Will Do
Lead a global project team, maintain project plans and schedules, communicate with stakeholders, manage project risk, and escalate critical issues.
Why It Might Be a Fit
12+ years of experience in client onboarding, system implementation, or operations support, with strong project management skills, organizational abilities, and excellent communication skills.
Requirements
- 12+ years of experience in client onboarding, system implementation, or operations support
- Project Management experience with ability to balance and prioritize deadlines of concurrent projects
- Proven organizational skills with attention to detail
- Excellent communication skills, verbal and written (English required, bilingual a plus)
- Strong skills in MS Office tools, Smartsheet, project tracking tools (e.g., Jira, Asana), and CRM platforms (e.g., Salesforce)
- Familiarity with travel technology and booking platforms such as Spotnana, Concur, Deem, Sabre, Amadeus, or other online booking/GDS tools
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