Director of Content, Enterprise

As Director of Enterprise Content Services at Animalz, you'll lead our Enterprise content services team in developing and executing sophisticated content programs to support our customers' broader marketing initiatives. You'll build and nurture customer relationships at the Director and VP level, while managing a team of Senior Content Marketers and Associate Heads of Content to deliver high-quality, high-volume content that drives measurable business outcomes.

You'll be responsible for managing a substantial book of business ranging from $100K-$150K in monthly revenue (a mix of retainers and project-based additional spend), with a key performance indicator of maintaining 93% customer and revenue retention. This role offers significant growth opportunities, with the expectation to expand the book of business beyond $250K monthly revenue within 12 months, with bonus incentives included.

This is a strategic role to refine the vision and operations for how Animalz serves its largest customers. It requires deep understanding of Enterprise B2B marketing teams, exceptional communication skills, and a desire to continually explore our customers' technical subject matter. You'll be responsible for developing strategic content programs within customers' existing frameworks, ensuring consistent quality across high-volume deliverables, and maintaining healthy margins while delivering white-glove service to our enterprise customers.

Customer Management

• Directly manage select enterprise accounts while overseeing team members handling other accounts 

• Develop targeted content strategies that enhance customers' existing marketing frameworks 

• Deliver premium service through strategic planning, weekly content, monthly reporting, and quarterly business reviews 

• Lead high-stakes customer meetings and navigate complex approval processes with Director/VP-level stakeholders 

• Establish clear expectations, manage project scope, and guide change management processes when customers undergo organizational restructuring.

Refining Operations to Ensure Quality

• Implement robust review processes to consistently exceed customer quality expectations 

• Drive key metrics: customer retention, talent retention, account margins, and customer KPIs 

• Design and execute exceptional customer onboarding that sets a strong foundation in the first 45 days 

• Collaborate with Animalz leadership on strategic capacity planning, balancing full-time and freelance resources to meet  account demands while maintaining quality 

• Balance customer-directed work with proactive strategic initiatives and independent research

Managing the Team

• Lead and develop a team of 3+ Senior Content Marketers, Associate Heads of Content, and Heads of Content 

• Build and manage both full-time staff and freelance network for scalable content production 

• Maintain strong relationships with editors to ensure consistent quality across deliverables 

• Foster talent retention through effective coaching, mentorship, and professional development

Growing the Program

• Execute a vision for scaling enterprise content services to $250K+ monthly revenue 

• Partner with Sales to identify new opportunities and generate valuable referrals/case studies 

• Translate high-level strategies into actionable quarterly roadmaps that drive growth 

• Connect content initiatives directly to customer business metrics (MQLs, pipeline influence) 

• Help market the enterprise program both internally and externally in collaboration with the Director of Marketing

Strategic Thinking

• Ability to develop content approaches that enhance and complement existing enterprise marketing strategies 

• Strong understanding of how content supports broader marketing and business objectives in enterprise contexts 

• Skill in identifying strategic opportunities within customer-defined parameters

Enterprise Navigation

• Deep understanding of enterprise organizational structures, decision-making processes, and stakeholder management 

• Experience working with Director and VP-level marketing leaders and understanding their priorities 

• Ability to identify and manage the political dynamics within customer organizations

Team Leadership

• Strong people management skills with experience leading and developing content teams 

• Ability to build systems and processes that enable high-volume content production without sacrificing quality 

• Talent for identifying and nurturing strengths in team members and freelancers

Communication & Relationship Building

• Exceptional verbal and written communication skills, with the ability to tailor messaging to different stakeholder levels 

• Confidence in presenting strategies and results to senior executives 

• Diplomatic yet assertive approach to negotiation and scope management

Quality at Scale

• Experience scaling content operations while maintaining consistent quality 

• Strong understanding of freelance management, including recruitment, assignment, and quality assurance 

• Proficiency in leveraging AI tools to enhance (not replace) human content creation processes

Change Management

• Successfully navigate customer reorganizations and evolving priorities 

• Ability to renegotiate scopes and SLAs when enterprise organizations restructure 

• Experience maintaining service continuity during periods of customer transition

Business Acumen

• Understanding of agency economics, including margin management and resource allocation 

• Experience balancing customer demands with business profitability 

• Ability to make strategic decisions that benefit both the customer and the agency

• 6-10 years of experience in B2B marketing, with at least 3-5 years leading content teams in enterprise environments 

• Experience managing enterprise content programs with substantial budgets (≥$500K annually) 

• Demonstrable impact on pipeline influence and revenue metrics 

• Deep understanding of enterprise B2B SaaS marketing structures and stakeholder dynamics 

• Proven track record managing relationships at Director/VP level

• Experience building systems for high-volume content production 

• Expertise in AI-assisted content workflows and quality assurance 

• Strong analytical, communication, and leadership skills 

• Proven ability to grow and retain customer accounts with high retention rates 

• Experience scaling team capacity while maintaining quality and profitability

At Animalz, our values guide how we show up for our customers, our teammates, and the content we create. We're looking for team members who embody these principles and want to grow within them.

• Value Over Vanity: We measure our success in customer impact, not surface-level praise. We focus on content that drives sustainable, long-term results by understanding and serving our customers' customers.
  

• Two Steps Ahead: Great work anticipates needs before they arise. We're proactive and strategic, always looking for ways to solve problems before they become blockers.
  

• Power Source; Not Power Trip: We lead through service, not authority. We energize our teammates and customers, convert obstacles into momentum, and focus on elevating others.
  

• Pursue Mastery: We believe great work comes from deliberate practice, open collaboration, and constant curiosity. We're always learning, evolving, and testing new approaches.
  

• Left Brain, Right Brain, Robot Brain: Our best work blends creativity, analysis, and smart use of technology—including AI—to drive meaningful outcomes without sacrificing humanity or voice.
  

• In the Arena: We're not spectators. We experiment boldly, contribute to thought leadership, and stay immersed in our customers' industries so we can lead from experience, not theory.

Days 1-30: Learn & Integrate

• Complete comprehensive onboarding to understand Animalz processes, tools, and culture 

• Shadow customer meetings across enterprise accounts to understand current approach 

• Meet with Sales team to understand enterprise customer acquisition process 

• Begin building relationships with your team members and key stakeholders 

• Review current customer onboarding processes and identify opportunities for "WOW factor" enhancements

Days 31-60: Assess & Plan

• Take ownership of 1-2 enterprise customer relationships 

• Conduct audit of current enterprise content initiatives and delivery processes 

• Identify opportunities for improving quality control in high-volume scenarios 

• Develop initial plans for team development and process improvements 

• Begin assessing the current book of business and develop strategies for growth toward $200K monthly revenue

Days 61-90: Lead & Transform

• Own all enterprise customer relationships and lead strategic presentations 

• Implement refined processes for managing high-volume content production 

• Begin implementing your vision for the enterprise content team 

• Demonstrate measurable improvements in customer satisfaction and team efficiency

• Establish key metrics tracking for customer retention and account growth

• Location: Fully remote, Americas

• Timezone Requirements: This specific role will need to work within US time zones (EST/PST) to collaborate effectively with our team and customers

• Salary Range: $110,000 - $150,000 USD annually plus possible incentive-based compensation 

• This role offers competitive compensation with placement within the range based on experience, skills, and demonstrated impact in previous content leadership roles. 

• Health & vision insurance (or wellness stipend for non-US team members) 

• 401(k) retirement plan (US only) 

• Unlimited PTO policy 

• Flexible working schedule 

• Team lunch stipend

At Animalz, we believe diverse perspectives make us stronger. We're committed to building an inclusive workplace where people of all backgrounds, experiences, and identities can thrive. We particularly encourage applications from historically underrepresented groups in tech and marketing, including people of color, women, LGBTQ+ individuals, people with disabilities, and those from varied socioeconomic backgrounds.

 

Animalz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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