Job Description:
• Deliver tailored onboarding experiences, including unboxing, activation, and app navigation
• Host weekly webinars to guide users through set-up processes, program benefits, and feature overviews
• Offer personalized 1:1 phone sessions to assist with app setup and troubleshooting
• Serve as a point of escalation for partner help desks, providing guidance on program-specific and eligibility-related queries
• Oversee logistics for orders, exchanges, refunds, and warranty replacements
• Troubleshoot and resolve hardware and software issues effectively
• Ensure healthcare memberships are correctly applied and resolve any issues, escalating to partners as necessary
• Assist the sales team with onboarding transactional clients, including payment confirmations and fulfillment
• Manage internal and external bulk ring orders for events, press, and influencers
• Work closely with operations, and customer success teams to ensure consistency and efficiency across all client interactions
Requirements:
• Previous experience in enterprise client support, particularly in Health Tech or tech, is highly valued
• Proven Experience in a Customer Success Representative or Customer Support Role
• Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems
• Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment
• Clear and empathetic communicator with a knack for building strong client relationships
• A problem-solver with a passion for delivering exceptional service and building trust
Benefits:
• 12 days PTO and 3 days sick pay
• 401k and Health Insurance contribution
• An Oura Ring so that you can provide great customer support
• Equipment provided
• A Otonomee Buddy on joining
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
Apply Now
Apply Now