Customer Service Representative - Remote in McAllen, TX - San Antonio, TX

Job title: Customer Service Representative - Remote in McAllen, TX - San Antonio, TX at Gallagher
Company: Gallagher
Job description: Job Description:IntroductionDiscover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewAs a member of our Call Center team, you will support our organizational goals by creating an exceptional customer experience. With many of our team members fluent in languages beyond English, our Communication Specialists have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.JOB DETAILS:

• Fully remote position starting on 06/25.
• The pay ranges from $15.50 to $16.50 per hour, with a 40-hour workweek.
• We will provide all necessary equipment; however, you must have a high-speed internet connection.
• A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is required.
• You can check your internet speed using your home connection at

.
How you'll make an impact

• Engage each caller by phone with the utmost responsiveness, care and concern
• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It! and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

About YouRequired:

• High school diploma or equivalent
• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.

Preferred:

• A quiet, secure home office or workspace to ensure focus and professionalism.
• Minimum 35 WPM typing speed and comfort navigating essential tools like Outlook.
• Passionate about positively impacting others and delivering outstanding service.
• Dedicated to creating exceptional customer experiences and achieving strong outcomes.
• Highly organized with a keen eye for accuracy.
• Committed to punctuality and adhering to scheduled work hours.
• Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures.

Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversityto review our U.S. Eligibility Requirements and Pay Disclosure StatementInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Expected salary: $15.5 - 16.5 per hour
Location: McAllen, TX - San Antonio, TX
Job date: Sat, 10 May 2025 07:00:45 GMT
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