Assist in correcting or adjusting healthcare related concerns.
Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.
Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Be efficient in navigating multiple systems.
Deliver expert customer experiences…with a smile.
Requirements:
Passion for helping others and strong customer service orientation
Minimum 6 months customer service experience
Verifiable High School diploma or GED
Basic computer navigation skills and PC knowledge
Proficiency in fast-paced, multi-tasking environment
Must reside in the United States or have a valid U.S. address for residence
Benefits:
Starting wage will be $15.00 per hour
Paid training and performance-based incentives
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more