About careerzynith
careerzynith is a fast‑growing, privately held leader in medical imaging services, renowned for its “White Glove” approach to patient care. Over the past decade, the company has doubled its revenue by investing in cutting‑edge technology, innovative service models, and a culture that puts people first—both customers and employees. With a nationwide footprint and a commitment to delivering the highest‑quality experience to every patient, careerzynith is looking for dedicated professionals who thrive in dynamic, remote environments and who are eager to make a tangible impact on the health‑care journey.
Why This Role Matters
As a Customer Experience Specialist on the 2nd and 3rd shifts, you will be the voice of careerzynith during the critical overnight hours when patients, drivers, and vendors rely on timely, compassionate support. Your ability to manage high‑volume calls, resolve complex service requests, and maintain meticulous records will directly influence patient satisfaction, operational efficiency, and the overall reputation of careerzynith’s “White Glove” service model.
Key Responsibilities
Core Customer Interaction Duties
- Answer inbound customer service calls, emails, and text messages with a professional, empathetic tone.
- Create, prioritize, and dispatch service requests using careerzynith’s web‑based OMS (Operations Management System).
- Identify, troubleshoot, and resolve customer concerns promptly, escalating only when necessary.
- Maintain accurate logs of all communications and actions taken within OMS, ensuring a complete audit trail.
- Act as the night‑time liaison for drivers, providing scheduling assistance, maintenance support, and real‑time updates on pickups and deliveries.
- Coordinate with daytime teams across multiple geographic regions to hand off unresolved issues and ensure seamless continuity of service.
Vendor & Compliance Management
- Interact with vendors, customers, and internal staff via phone, email, and text to coordinate service activities.
- Attach and audit Field Service Reports in OMS, confirming that all vendor calls are properly documented.
- Follow HIPAA regulations rigorously when handling patient information, ensuring confidentiality and compliance at all times.
- Enter helium readings and manage injectable dose orders and cancellations within the OMS platform.
Operational Support & Continuous Improvement
- Participate in the Customer Experience Initiative by consistently applying the company’s “can‑do” attitude and customer‑first mindset.
- Provide feedback on process improvements, suggesting enhancements to OMS workflows, communication protocols, and scheduling practices.
- Assist with training new hires during the two‑week on‑site orientation in Downers Grove, IL, and serve as a mentor for junior team members.
- Flexibly cover overtime, early starts, or late finishes as business needs dictate, including weekends and holidays.
Essential Qualifications
- Minimum 2 years of experience in a customer service, call‑center, or patient‑scheduling environment.
- Demonstrated ability to prioritize multiple tasks, manage time effectively, and maintain meticulous attention to detail.
- Strong written and verbal communication skills; ability to convey complex information clearly and concisely.
- Proficiency with Microsoft Office Suite—especially Excel—and comfort navigating web‑based systems such as OMS, CRM platforms, and ticketing tools.
- Experience working remotely and independently, with a reliable high‑speed internet connection.
- Willingness to travel to Downers Grove, IL for the mandatory two‑week training period.
Preferred Qualifications & Additional Skills
- Previous exposure to health‑care or medical imaging environments.
- Familiarity with HIPAA regulations and best practices for handling protected health information (PHI).
- Experience coordinating with logistics or driver fleets, especially in a night‑shift context.
- Customer‑service certifications (e.g., Certified Customer Service Professional, CCSP) or related training.
- Ability to work flexible schedules, including rotating 2nd and 3rd shifts, weekends, and holidays.
Core Competencies for Success
- Empathy & Patience: Ability to listen actively and respond with genuine concern for patient and driver needs.
- Problem‑Solving: Quick identification of root causes and implementation of effective solutions.
- Technical Acumen: Comfort with multiple software platforms, data entry, and troubleshooting basic technical issues.
- Team Collaboration: Seamless coordination with daytime colleagues, vendors, and cross‑functional partners.
- Adaptability: Flexibility to adjust to shifting priorities, overtime demands, and evolving operational processes.
Career Growth & Development Opportunities
careerzynith invests heavily in its people. As a Customer Experience Specialist, you will have access to:
- Structured career pathways that can lead to senior support roles, team lead positions, or specialized operations management tracks.
- Continuous learning programs, including webinars, certifications, and mentorship opportunities.
- Cross‑departmental exposure, allowing you to gain insight into imaging technology, logistics, and compliance functions.
- Regular performance reviews with clear metrics, feedback, and personalized development plans.
Work Environment & Culture at careerzynith
Our remote‑first philosophy empowers you to work from anywhere in the United States while staying connected to a supportive, collaborative team. careerzynith’s culture is built on:
- Inclusivity: A diverse workforce where every voice is heard and valued.
- Wellness: Health‑club reimbursements, wellness incentives, and a robust Employee Assistance Program.
- Recognition: Employee recognition programs, referral bonuses, and regular “shout‑outs” for outstanding service.
- Flexibility: Flexible PTO, paid holidays, and the ability to balance personal commitments with professional responsibilities.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to attract and retain top talent:
- Competitive base salary commensurate with experience.
- Travel allowance for the two‑week on‑site training in Downers Grove, IL.
- Comprehensive health, dental, and vision insurance plans.
- Company‑paid dental coverage (where applicable) and life insurance.
- 401(k) plan with company matching contributions.
- Voluntary short‑term and long‑term disability options.
- Flexible paid time off (PTO) and paid holidays.
- Company swag, health‑club reimbursement, and wellness program incentives.
- Employee Assistance Program (EAP) for personal and professional support.
- Referral bonus program and ongoing professional development resources.
Application Process & Equal Opportunity Statement
careerzynith is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All new hires must successfully complete a background check and drug screening.
Ready to Join careerzynith?
If you thrive in a fast‑paced, remote environment, possess a passion for delivering exceptional patient experiences, and are eager to contribute to a company that values innovation and compassion, we want to hear from you. Apply today and become a vital part of careerzynith’s mission to set the gold standard for medical imaging support.
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