Job Description:
• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality in all information seen and heard.
• Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.
Requirements:
• Excellent Customer Service
• Ability to maintain confidentiality
• High level of professionalism
• Good rapport with co-workers and management
• Must meet department’s productivity and quality assurance expectations.
• Must adhere to facility specific procedures
• Must be able to document all calls and inquiries accurately
• Strong communication skills,
• Must be able to answer and conduct business on the telephone.
Benefits: