Client Support Lead

Client Support Lead- Responsibilities: • Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email. • Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems. • Respond to client and vendor messages in a timely manner. • Communicate with vendors regarding service and effectively relay information back to the client. • Address conflicts with professionalism and poise. • Collaborate with team members to present new ideas and express challenges. • Utilize problem-solving and critical thinking skills to address and resolve issues. • Maintain an understanding of pools and lawns to effectively communicate with clients and vendors. • Adapt to changing environments and requirements. Skills: • Conflict management • Self-motivation • Proactivity in presenting new ideas and expressing challenges • Team orientation • Problem-solving abilities • Critical thinking skills • Basic understanding of pools and lawns • Preferred experience in or understanding of the property management industry • Adaptability to changing environments and requirements Apply tot his job