Chat Specialist (CS)

About the position Responsibilities • Handle a wide variety of customer inquiries via online chat • Provide accurate information about the products and services via online chat • Narrow down on appointment information to schedule appointments • Capture customer contact information for lead generation and client review • Summarize interactions based on customer needs for client review • Develop and maintain a knowledge base of the evolving products and services Requirements • Previous experience in retail customer service or the automotive industry preferred but not necessary • Basic internet and window based computer skills • Strong ability to multitask is preferred, gaming experience is helpful • Positive and professional demeanor • Excellent written and verbal communication skills • Ability to adapt to change and enjoy a quick paced work environment Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Company contributions to HSA • 6% match on 401(k) • Paid time off • Onsite dining facility offering complimentary breakfast and lunch • Fitness center • Onsite medical center • Sports and social leagues • Volunteering initiatives through Associate Foundation Apply tot his job