Job Description:
• Support the coordination of medical and social services for members
• Review, prioritize, and triage incoming Care Team tasks
• Screen members using established guidelines to identify care needs
• Initiate referrals to Case Management and other specialty programs
• Conduct outreach to members, providers, and care team partners
• Utilize internal systems to document member information accurately
• Support the development and implementation of member care plans
• Coordinate healthcare services and assist in identifying care options
• Perform non-clinical research to support case development
• Communicate effectively with internal teams, providers, and members
• Provide administrative and operational support
• Maintain accurate documentation in compliance with company policies
Requirements:
• 2–4 years of experience in a healthcare setting (e.g., medical assistant, office assistant, care coordination support)
• Strong computer proficiency, including Microsoft Word and Excel
• Ability to navigate multiple systems and manage tasks efficiently in a fast-paced environment
Benefits:
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• comprehensive benefits package