Business Systems Analyst

Benefits: Competitive salary Opportunity for advancement Training & development Job Title: Business Systems Analyst Location: Remote – USA Let’s Create Our Future Together at The AES Group The AES Group is a technology solutions company with over 20 years of experience delivering innovative digital transformation initiatives across cloud, data, AI, infrastructure, and emerging technologies. Why Join Us? We are hiring an experienced Business Systems Analyst to support a strategic Unified Communications transformation initiative. This role offers the opportunity to contribute to a large-scale platform modernization effort, collaborate with cross-functional technology teams, and influence solution design, requirements strategy, and successful implementation. What You’ll Gain Opportunity to support a major Unified Communications platform transformation  Exposure to enterprise-level systems, integrations, and architecture discussions  Collaborative environment with business, technical, development, and QA teams  Ability to influence requirements, solution design, and delivery outcomes  Hands-on involvement in modern analysis, testing, and governance practices  Position Summary We are seeking a skilled Business Systems Analyst to support the planning, analysis, documentation, and implementation of a new Unified Communications platform. The ideal candidate will translate business needs into clear system requirements, facilitate solution discussions, and ensure alignment across project teams throughout the delivery lifecycle. This role requires strong analytical thinking, excellent documentation skills, and the ability to work closely with business analysts, developers, testers, architects, and infrastructure teams. Key Responsibilities Business Analysis & Requirements Management Support the development of Statements of Work for system integration and platform implementation activities  Participate in requirements gathering sessions with business and technical stakeholders  Analyze business needs and translate them into detailed System Requirements Documents  Create process flows, system impact assessments, functional specifications, and documentation artifacts  Identify and document functional and non-functional system requirements  Ensure requirements are clearly communicated to development and delivery teams  Solution Design & Collaboration Identify stakeholders and collaborate with Information Systems teams to design effective solutions  Facilitate solution design sessions with developers, architects, analysts, and QA teams  Create screen layouts, wireframes, and user interface mockups to support development  Conduct peer reviews and incorporate feedback into requirements documentation  Support teams throughout the full solution lifecycle  Testing & Quality Assurance Lead requirements walkthroughs with development and testing teams  Review test coverage and help prioritize QA scenarios  Analyze defects, identify root causes, and recommend corrective actions  Validate that delivered solutions meet documented business and system requirements  Project Support & Governance Track deliverables, milestones, and requirements-related activities  Provide effort estimates and support project planning  Manage change requests and maintain requirements traceability  Support governance processes and ensure documentation accuracy  Required Qualifications Proven experience as a Business Systems Analyst, Systems Analyst, or similar role  Strong experience gathering, analyzing, and documenting business and system requirements  Experience creating SRDs, process flows, functional specifications, and related documentation  Ability to facilitate requirements workshops and solution design discussions  Experience supporting SDLC methodologies  Strong analytical, problem-solving, communication, and collaboration skills  Experience working with developers, testers, architects, and business stakeholders  Preferred Qualifications Experience with telephony infrastructure or Unified Communications platforms  Familiarity with technical architecture diagrams and system integration concepts  Experience supporting enterprise technology transformation initiatives  Knowledge of requirements management and change control processes  Experience with wireframes, screen mockups, and UI documentation  Success Factors Strong attention to detail and documentation quality  Ability to manage multiple priorities in a fast-paced environment  Excellent stakeholder management and facilitation skills  Proactive problem-solving mindset and commitment to successful delivery  Ready to make an impact? Apply now and join us on our journey! This is a remote position.